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Print experience application isn’t shown when updating WSD printer driver to V4 in Windows 8.1 or Windows Server 2012 R2

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You install a Web Services for Devices (WSD) printer by using an inbox V3 printer driver on a computer that is running Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2.
  • You install a printer extension application for the printer.
  • You update the printer driver to a V4 printer driver.
  • You right-click the printer in the Devices and Printers window, and then you select Printer properties.
  • You click the Advanced tab, and then you click Printing Defaults.
In this scenario, this issue occurs. Instead of seeing the printer extension application, the default Windows print UI is displayed.

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How to obtain this update or hotfix

To resolve this issue, we have released a hotfix for Windows 8.1, Windows RT 8.1, and Windows Server 2012 R2. We also have released an update rollup (recommended) for Windows 8.1, Windows RT 8.1, and Windows Server 2012 R2.

Before you install this hotfix, check the prerequisite of the hotfix.

The update rollup fixes many other issues in addition to the issue that the hotfix fixes. We recommend that you use the update rollup. The update rollup is larger than the hotfix. Therefore, the update rollup takes longer to download.

Update for Windows 8.1, Windows RT 8.1, and Windows Server 2012 R2

The following update rollup is available:
Get update rollup 2975719

Hotfix for Windows 8.1, Windows RT 8.1, and Windows Server 2012 R2

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Hotfix detail information

Prerequisites
To apply this hotfix, you must first install the update 2919355 on Windows 8.1, Windows RT 8.1, or Windows Server 2012 R2. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014
Registry information
To use the hotfix in this package, you do not have to make any changes to the registry.
Restart requirement
You have to restart the computer after you apply this hotfix.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 file information notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, only "Windows 8.1" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to. The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For Windows RT 8.1
File nameFile versionFile sizeDateTimePlatform
Printconfig.dll0.3.9600.172302,345,98410-Jul-201407:47Not applicable
Unishare-pipelineconfig.xmlNot applicable5318-Jun-201315:07Not applicable
Unishare.gpdNot applicable3,36018-Jun-201315:07Not applicable
For all supported x86-based versions of Windows 8.1
File nameFile versionFile sizeDateTimePlatform
Printconfig.dll0.3.9600.172302,406,40010-Jul-201409:28x86
Unishare-pipelineconfig.xmlNot applicable5318-Jun-201312:39Not applicable
Unishare.gpdNot applicable3,36018-Jun-201312:39Not applicable
For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File nameFile versionFile sizeDateTimePlatform
Printconfig.dll0.3.9600.172302,898,43210-Jul-201410:10x64
Unishare-pipelineconfig.xmlNot applicable5318-Jun-201315:09Not applicable
Unishare.gpdNot applicable3,36018-Jun-201315:09Not applicable
Printconfig.dll0.3.9600.172302,406,40010-Jul-201409:28x86
Unishare-pipelineconfig.xmlNot applicable5318-Jun-201312:39Not applicable
Unishare.gpdNot applicable3,36018-Jun-201312:39Not applicable

Additional file information

Additional file information for Windows RT 8.1 and Windows 8.1
Additional files for Windows RT 8.1
File propertyValue
File nameArm_prnms003.inf_31bf3856ad364e35_6.3.9600.17230_none_e7a3a543ef51e509.manifest
File versionNot applicable
File size4,130
Date (UTC)10-Jul-2014
Time (UTC)08:04
PlatformNot applicable
Additional files for all supported x86-based versions of Windows 8.1
File propertyValue
File nameX86_prnms003.inf_31bf3856ad364e35_6.3.9600.17230_none_e7a132ebef54c643.manifest
File versionNot applicable
File size4,136
Date (UTC)10-Jul-2014
Time (UTC)09:55
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2
File propertyValue
File nameAmd64_prnms003.inf_31bf3856ad364e35_6.3.9600.17230_none_43bfce6fa7b23779.manifest
File versionNot applicable
File size4,146
Date (UTC)10-Jul-2014
Time (UTC)12:09
PlatformNot applicable
File nameX86_prnms003.inf_31bf3856ad364e35_6.3.9600.17230_none_e7a132ebef54c643.manifest
File versionNot applicable
File size4,136
Date (UTC)10-Jul-2014
Time (UTC)09:55
PlatformNot applicable
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kbqfe, kbhotfixserver, kbfix, kbautohotfix, kbsurveynew, kbexpertiseadvanced, kb

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Article Info
Article ID : 2977758
Revision : 1
Created on : 1/7/2017
Published on : 8/12/2014
Exists online : False
Views : 262