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eDiscovery search fails if an on-premises Exchange Server 2010 mailbox has an Exchange Online archive mailbox

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Symptoms

Consider the following scenario:
  • Your primary mailbox is located on an on-premises server in a Microsoft Exchange Server 2010 hybrid environment.
  • Your archive mailbox is located in Microsoft Office 365 Exchange Online.
  • You perform an eDiscovery search for the on-premises mailbox.
In this scenario, the operation fails, and you receive an error message that resembles the following:
An error occurred when searching Mailbox user's Display Name. The message is 'Exchange Web Service call for keywords statistics information failed. Error: The specified object was not found in the store.'

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Resolution

To resolve this issue, install the following update:
2961522 Update Rollup 7 for Exchange Server 2010 Service Pack 3

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about how to create an In-Place eDiscovery search, go to the following Microsoft website:
How to create an In-Place eDiscovery search

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseadvanced, kb

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Article Info
Article ID : 2976887
Revision : 1
Created on : 1/7/2017
Published on : 8/26/2014
Exists online : False
Views : 289