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Error "I can’t seem to connect you to your meeting" when user dials in to Lync meeting in a Lync Server 2010 environment

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Symptoms

A user tries to join a Microsoft Lync meeting by dialing in from a Public Switched Telephone Network (PSTN) telephone in a Lync Server 2010 environment. In this situation, the user cannot join the meeting and receives the following error message:
Sorry I can’t seem to connect you to your meeting right now, please try your call again later. Goodbye.

Additionally, the following event is logged on a Lync Server 2010 front-end server:

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Cause

This issue occurs because Conferencing Attendant cannot transfer the dial-in caller to the meeting. This is caused by a failure activating the meeting from an idle state.

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Resolution

To resolve this issue, install the following update:
2965175 Update 2965175 for Lync Server 2010, Conferencing Attendant: June 2014

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Keywords: kbfix, kbqfe, kbsurveynew, kbexpertisebeginner, kberrmsg, kb

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Article Info
Article ID : 2967636
Revision : 1
Created on : 1/7/2017
Published on : 6/13/2014
Exists online : False
Views : 246