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Long wait when you first open File Explorer in Windows RT 8.1 or Windows 8.1

View products that this article applies to.

Symptoms

Consider the following scenario:

  • You have a computer that is running Windows RT 8.1 or Windows 8.1.
  • Your account is not connected to a Microsoft Account (MSA).
  • The computer has Microsoft Office 2013 Service Pack 1 (SP1) preinstalled, or you have previously connected your account to a MSA and have since disconnected from it.
In this scenario, after the computer restarts and you log on, upon opening File Explorer for the first time, it freezes for 30 seconds.

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Cause

If there is a C:\users\<Username>\OneDrive folder, Explorer tries to check the MSA information. However, if your account is not connected to a MSA, the SkyDriveShell.dll module freezes for 30 seconds during the initialization.

Note As soon as you connect your account to a MSA, the C:\Users\<Username>\Onedrive folder is created. Preinstalled Microsoft Office 2013 Service Pack 1 also creates the C:\Users\<Username>\Onedrive folder.

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Resolution

To resolve this issue, install update rollup 2962409. For more information about how to obtain this update rollup package, click the following article number to view the article in the Microsoft Knowledge Base:

2962409  Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: June 2014

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kb

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Article Info
Article ID : 2964804
Revision : 1
Created on : 1/7/2017
Published on : 6/10/2014
Exists online : False
Views : 285