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  2. Incorrect orientation for touch input when you wake up the computer from sleep mode in Windows RT 8.1 or Windows 8.1

Incorrect orientation for touch input when you wake up the computer from sleep mode in Windows RT 8.1 or Windows 8.1

View products that this article applies to.

This issue occurs because the touch input digitizer is enabled before the monitor is active when you wake up the computer from sleep mode in Windows RT 8.1, Windows 8.1, or Windows Server 2012 R2. Therefore, when you do not open the computer in the default orientation, the touch input digitizer is not synchronized with the actual orientation.

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Resolution

To resolve this issue, install the update rollup 2962409. For more information about how to obtain this update rollup package, click the following article number to view the article in the Microsoft Knowledge Base:

2962409 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: June 2014

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates.

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Keywords: kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseinter, kb

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Article Info
Article ID : 2961892
Revision : 1
Created on : 1/7/2017
Published on : 6/12/2014
Exists online : False
Views : 271