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  2. Clicking "Find more" under mobile broadband causes Searching status to freeze in Windows 8.1 and Windows RT 8.1

Clicking "Find more" under mobile broadband causes Searching status to freeze in Windows 8.1 and Windows RT 8.1

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You have a computer that uses a mobile broadband adapter. The adapter uses the Mobile Broadband Interface Module (MBIM) to support multiple broadband network providers.
  • You open the View Available Networks UI (VAN UI), and then you click Find more.
  • A list of mobile broadband networks is displayed, and you select one of the networks. 
  • The firmware of the adapter has been updated. 
  • You click Find more again.
In this scenario, Find more becomes Searching and freezes, and the VAN UI displays the list of mobile broadband networks. To recover from the frozen status, the mobile broadband adapter must be disabled and then re-enabled in Device Manager.

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Resolution

To resolve this issue, install update rollup 2975719. For more information, click the following article number to view the article in the Microsoft Knowledge Base:
2975719 August 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about the MBIM, go to the following Microsoft website:
General information about the MBIM
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseadvanced, kb

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Article Info
Article ID : 2953972
Revision : 1
Created on : 1/7/2017
Published on : 10/13/2014
Exists online : False
Views : 313