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Desktop sharing session stops in Lync 2013 when all screen data is updated

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Symptoms

Consider the following scenario:
  • You sign in to Microsoft Lync 2013 on a computer that is connected to one or more monitors.
  • You start a peer to peer or multiparty desktop sharing session with another Lync user.
  • All your screen data is updated. For example, a driver crashes or restarts, or the User Account Control (UAC) prompt appears.
In this situation, the desktop sharing session stops. Additionally, if you record the session, Lync 2013 will crash.

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Resolution

To resolve this issue, install the following update:
2880474 Description of the Lync 2013 update: April 2014

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertisebeginner, kb

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Article Info
Article ID : 2941640
Revision : 1
Created on : 1/7/2017
Published on : 4/15/2014
Exists online : False
Views : 312