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Event ID 1000 and 7031 when you cannot connect to mailboxes in an Exchange Server 2010 environment

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Symptoms

The Microsoft Exchange Information Store service (Store.exe) crashes. Then, a failover between database availability group (DAG) members occurs. When this issue occurs, you cannot connect to your mailbox.

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Resolution

To resolve this issue, install the following update rollup:
2936871 Update Rollup 6 for Exchange Server 2010 Service Pack 3

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

Event information
Event ID 1000 and 7031 that resemble the following are generated in the Application log:

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kb

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Article Info
Article ID : 2934091
Revision : 1
Created on : 1/7/2017
Published on : 3/11/2016
Exists online : False
Views : 249