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0x80070005 error when you run DPM jobs in Windows Server 2012 R2

View products that this article applies to.

Symptoms

Assume that you are using a Windows Server 2012 R2 data protection manager (DPM) server. When the server has storage outage, you cannot run DPM jobs. A volume shadow copy (VSS) software provider error occurs that indicates access is denied. Additionally, you receive the following error message: 
The VSS application writer or the VSS provider is in a bad state. Either it was already in a bad state or it entered a bad state during the current operation. (ID 30111 Details: VssError: The shadow copy provider had an error. Check the System and Application event logs for more information (0x80042306)).

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Resolution

To resolve this issue, install update rollup 2928680.

Update information

For more information about how to obtain update rollup 2928680, click the following article number to go to the article in the Microsoft Knowledge Base:
2928680 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: March 2014

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
You may also find lots of VSS event id 12289 error was logged in application event log:
Event ID: 12289
Source: VSS
Type: Error
Description: "Volume Shadow Copy Service error: Unexpected error DeviceIoControl(\\?\Volume{xxx} -000000000000015C,0x0053c06c,000000CF9DD000F0,0,000000CF9DD05140,4096,[0]). hr = 0x80070005, Access is denied.
You can also see the following error in a VSS trace:
6216 [13:57:37.769 P:04AC T:1460 INCICHLH(0521) SWPRV] THROW[CVssDiffArea::SetExplicit] Unexpected error calling a provider routine: DeviceIoControl(\\?\Volume{xxx} - 00000000000003C4,0x0053c06c,0000006732E109E0,0,0000006732E119F0,4096,[0]) [hr = 0x80070005]

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Keywords: kb, kbqfe, kbfix, kbsurveynew, kbexpertiseadvanced

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Article Info
Article ID : 2929881
Revision : 1
Created on : 1/7/2017
Published on : 3/10/2016
Exists online : False
Views : 536