Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

Lync 2013 for Android does not play a busy signal when you call a PSTN number


View products that this article applies to.

Symptoms

Assume that you make a PSTN call by using a Microsoft Lync 2013 for Android client, and that the PSTN number is busy. In this situation, the Lync client plays a ringing tone instead of busy signal. Additionally, you hear the following voice recording:

The number you have dialed cannot take your call right now."

↑ Back to the top


Cause

This issue occurs because Lync 2013 for Android does not process the Busy subcode or the "486" message that Unified Communications Web API (UCWA) returns.

↑ Back to the top


Resolution

To resolve this issue, install the following cumulative update:

2926050 Description of the cumulative update package for Lync 2013 for Android: February 2014

↑ Back to the top


Keywords: kbqfe, kbfix, kbsurveynew, kbexpertisebeginner, kb

↑ Back to the top

Article Info
Article ID : 2926053
Revision : 1
Created on : 1/7/2017
Published on : 2/11/2014
Exists online : False
Views : 75