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  2. Video frame rate is low in remote sessions to a Windows 8.1 or Windows Server 2012 R2 virtual machine

Video frame rate is low in remote sessions to a Windows 8.1 or Windows Server 2012 R2 virtual machine

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You have a computer that is running Windows 7 together with Service Pack 1 and that has Remote Desktop Client (RDC) 7.1 or a third-party implementation that uses Remote Desktop Protocol 7.1.
  • In RDC, you connect to a Windows 8.1 virtual machine that has the Microsoft RemoteFX virtual graphics processing unit (vGPU) enabled.
  • You play a video in Windows Media Player.
In this situation, the video has a low frame rate and is jittery.

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Resolution

Update information

To resolve this issue, install update rollup 2919394 on the Windows Server 2012 R2 Hyper-V host computer. For more information about how to obtain this update rollup package, click the following article number to go to the article in the Microsoft Knowledge Base:
2919394 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: February 2014

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kbqfe, kbfix, kbexpertiseadvanced, kbsurveynew, kb

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Article Info
Article ID : 2921101
Revision : 1
Created on : 1/7/2017
Published on : 2/12/2014
Exists online : False
Views : 171