Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. Error message when you try to open a file or a folder on a remote Linux or UNIX FTP server from a Windows 8.1 or Windows Server 2012 R2-based computer

Error message when you try to open a file or a folder on a remote Linux or UNIX FTP server from a Windows 8.1 or Windows Server 2012 R2-based computer

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You use Windows Explorer as an FTP client on a computer that is running Windows 8.1 or Windows Server 2012 R2.
  • You access a file or a folder on a remote Linux or UNIX FTP server from the computer.
  • You right-click the file or the folder and click Properties, and then you click OK.
In this scenario, all file permissions are revoked. If you try to open the file or the folder, you receive an error message that resembles the following:
An error has occurred opening the folder on the FTP server. Make sure you have permission to access this folder.
Details: 550 Failed to change directory.

↑ Back to the top

Cause

This issue occurs because the system incorrectly removes all file permissions after you click OK in the Properties dialog box.

↑ Back to the top

Resolution

Update information

To resolve this issue, install update rollup 2903939. For more information about how to obtain this update rollup package, click the following article number to view the article in the Microsoft Knowledge Base:
2903939 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 update rollup: December 2013

↑ Back to the top

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

↑ Back to the top

More Information

For more information about this issue that occurs in Windows 8 or Windows Server 2012, click the following article number to view the article in the Microsoft Knowledge Base: 
2880416 Error message when you try to open a file or a folder on a remote Linux or UNIX FTP server from a Windows 8 or Windows Server 2012 -based computer

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

↑ Back to the top

Keywords: kb, kbqfe, kbfix, kbsurveynew, kbexpertiseadvanced

↑ Back to the top

Article Info
Article ID : 2908088
Revision : 1
Created on : 1/7/2017
Published on : 12/10/2013
Exists online : False
Views : 285