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User cannot call another user by clicking a telephone number hyperlink in a contact card in Lync 2013

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Symptoms

Consider the following scenario:
  • You create a Microsoft Lync 2013 enabled user account (user A) in Active Directory in a Lync Server 2013 environment. User A is configured to have a non-US telephone number that has an extension number.
  • Another user (user B) signs in to a Lync 2013 client in the environment. Then, user B adds user A to the contact list.
  • User B tries to call user A by clicking the telephone number hyperlink in the contact card of user A.
In this scenario, user B cannot call user A. Additionally, a conversation window appears.

Note This issue also occurs when the number is a work number, home number, or mobile number.

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Cause

This issue occurs because the fMatched value is not set to true whenthe ParseE164Number functionreads the comma (,) by parsing the telephone number.

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Resolution

To resolve this issue, install the following cumulative update:
2825630 Description of the Lync 2013 update 15.0.4551.1005: November 7, 2013

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertisebeginner, kb

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Article Info
Article ID : 2898887
Revision : 1
Created on : 1/7/2017
Published on : 11/7/2013
Exists online : False
Views : 332