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"OpenFiles /local on" command fails on a computer that is running Windows 8 or Windows Server 2012

View products that this article applies to.

Symptoms

Consider the following scenario:
  • The GlobalFlag registry key in the following path is set to 0 on a Windows 8 or Windows Server 2012-based computer:HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager
  • You start Command Prompt as an administrator.
  • You run the following command:
    OpenFiles /local on
In this scenario, the command fails, and you receive the following error message:
ERROR: Unable to retrieve data.
The operation completed successfully.

Note When you run the command, you should receive the following message:

SUCCESS: The system global flag 'maintain objects list' is enabled.
This will take effect after the system is restarted.

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Cause

This issue occurs because Windows does not correctly read the GlobalFlag registry key.

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Resolution

Update information

To resolve this issue, install update rollup 2862768. For more information about how to obtain this update rollup package, click the following article number to view the article in the Microsoft Knowledge Base:
2862768 Windows RT, Windows 8, and Windows Server 2012 update rollup: August 2013

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
For more information about the Openfiles command, go to the following Microsoft website:
General information about the Openfiles command

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Keywords: kbfix, kbhotfixserver, kbqfe, kbexpertiseadvanced, kbsurveynew, kb

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Article Info
Article ID : 2867224
Revision : 1
Created on : 1/7/2017
Published on : 8/13/2013
Exists online : False
Views : 197