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No missed call notification when a caller hangs up a PSTN call before the call is answered in a Lync Server 2010 environment

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Symptoms

Consider the following scenario:
  • A manager configures a Microsoft Lync 2010 client to forward calls to a delegate in a Microsoft Lync Server 2010 environment.
  • The manager receives a Public Switched Telephone Network (PSTN) call.
  • The Lync 2010 client for the delegates starts ringing.
  • The caller hangs up before a delegate answers the call.
In this scenario, the manager and the delegate do not receive a missed call notification in Outlook.

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Resolution

To resolve this issue, install the following cumulative update:
2860700 Description of the cumulative update for Lync Server 2010: July 2013

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseadvanced, kb

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Article Info
Article ID : 2861320
Revision : 1
Created on : 1/7/2017
Published on : 7/12/2013
Exists online : False
Views : 311