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Low image quality when you print a .png or .tiff file on a Windows 8 or Windows Server 2012-based computer

View products that this article applies to.

Symptoms

Assume that you run a .Net Framework 4-based print application on a Windows 8 or Windows Server 2012-based computer. When you print a .png or .tiff file, the image quality is lower than expected.

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Cause

This issue occurs because the dots per inch (DPI) correction feature reduces the image quality of the file.

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Resolution

Update information

To resolve this issue, install the Windows 8 and Windows Server 2012 update rollup 2836988. For more information about how to obtain this update rollup package, click the following article number to go to the article in the Microsoft Knowledge Base:
2836988 Windows 8 and Windows Server 2012 update rollup: May 2013

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kbhotfixserver, kbfix, kbexpertiseadvanced, kbsurveynew, kbqfe, kb

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Article Info
Article ID : 2836897
Revision : 1
Created on : 1/7/2017
Published on : 5/14/2013
Exists online : False
Views : 255