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Subnet mask changes to an incorrect value and the server goes offline in DirectAccess in Windows Server 2012

View products that this article applies to.

Symptoms

Assume that you enable Network Load Balancing (NLB) in DirectAccess on a Windows Server 2012-based server. You add a second node to a load balancing cluster. In this situation, the subnet mask of the server is changed to an incorrect value, and the server goes offline.

Note This issue occurs only on the second node that is added to the NLB cluster.

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Cause

This issue occurs because the prefix length is completed incorrectly when a subnet mask is created in certain functions.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2012.

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Server 2012 file information notes
Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
    VersionProductMilestoneService branch
    6.2.920 0.16 xxxWindows Server 2012RTMGDR
    6.2.920 0.20 xxxWindows Server 2012RTMLDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x64-based versions of Windows Server 2012
File nameFile versionFile sizeDateTimePlatform
Ps_daappserverconnection_v1.0.0.cdxml Not applicable2,80502-Jun-201214:33 Not applicable
Ps_daappserver_v1.0.0.cdxml Not applicable10,04202-Jun-201214:33 Not applicable
Ps_daclientdnsconfiguration_v1.0.0.cdxml Not applicable8,44302-Jun-201214:33 Not applicable
Ps_daclient_v1.0.0.cdxml Not applicable13,14102-Jun-201214:33 Not applicable
Ps_daentrypointdc_v1.0.0.cdxml Not applicable6,23502-Jun-201214:33 Not applicable
Ps_daentrypoint_v1.0.0.cdxml Not applicable10,83302-Jun-201214:33 Not applicable
Ps_damgmtserver_v1.0.0.cdxml Not applicable6,14902-Jun-201214:33 Not applicable
Ps_damultisite_v1.0.0.cdxml Not applicable8,88002-Jun-201214:33 Not applicable
Ps_danetworklocationserver_v1.0.0.cdxml Not applicable6,34602-Jun-201214:33 Not applicable
Ps_daotpauthentication_v1.0.0.cdxml Not applicable9,82202-Jun-201214:33 Not applicable
Ps_daserver_v1.0.0.cdxml Not applicable12,50802-Jun-201214:33 Not applicable
Ps_remoteaccessaccounting_v1.0.0.cdxml Not applicable7,44302-Jun-201214:33 Not applicable
Ps_remoteaccessconnectionstatisticssummary_v1.0.0.cdxml Not applicable3,11702-Jun-201214:33 Not applicable
Ps_remoteaccessconnectionstatistics_v1.0.0.cdxml Not applicable3,42302-Jun-201214:33 Not applicable
Ps_remoteaccesshealth_v1.0.0.cdxml Not applicable3,67202-Jun-201214:33 Not applicable
Ps_remoteaccessinboxaccountingstore_v1.0.0.cdxml Not applicable4,36702-Jun-201214:33 Not applicable
Ps_remoteaccessloadbalancernode_v1.0.0.cdxml Not applicable5,32902-Jun-201214:33 Not applicable
Ps_remoteaccessloadbalancer_v1.0.0.cdxml Not applicable8,91002-Jun-201214:33 Not applicable
Ps_remoteaccessradius_v1.0.0.cdxml Not applicable14,91002-Jun-201214:33 Not applicable
Ps_remoteaccessuseractivity_v1.0.0.cdxml Not applicable5,54702-Jun-201214:33 Not applicable
Ps_remoteaccess_v1.0.0.cdxml Not applicable17,75202-Jun-201214:33 Not applicable
Ps_vpnauthprotocol_v1.0.0.cdxml Not applicable4,31902-Jun-201214:33 Not applicable
Ps_vpnauthtype_v1.0.0.cdxml Not applicable4,88902-Jun-201214:33 Not applicable
Ps_vpnipaddressassignment_v1.0.0.cdxml Not applicable5,01202-Jun-201214:33 Not applicable
Ps_vpnipaddressrange_v1.0.0.cdxml Not applicable4,09802-Jun-201214:33 Not applicable
Ps_vpns2sinterfacestatistics_v1.0.0.cdxml Not applicable2,69802-Jun-201214:33 Not applicable
Ps_vpns2sinterface_v1.0.0.cdxml Not applicable54,83902-Jun-201214:33 Not applicable
Ps_vpnserveripsecconfiguration_v1.0.0.cdxml Not applicable12,57302-Jun-201214:33 Not applicable
Ps_vpnuser_v1.0.0.cdxml Not applicable3,49102-Jun-201214:33 Not applicable
Ramgmtpsprovider.dll6.2.9200.206825,758,97611-Apr-201323:17x64
Ramgmtpsprovider.format.ps1xml Not applicable154,33002-Jun-201214:33 Not applicable
Ramgmtpsprovider.mof Not applicable127,47802-Jun-201214:33 Not applicable
Ramgmtpsprovider.types.ps1xml Not applicable149,80902-Jun-201214:33 Not applicable
Ramgmtpsprovider_uninstall.mof Not applicable10,32602-Jun-201214:33 Not applicable
Remoteaccess.psd1 Not applicable3,75602-Jun-201214:33 Not applicable
Ps_daappserverconnection_v1.0.0.cdxml Not applicable2,80502-Jun-201214:32 Not applicable
Ps_daappserver_v1.0.0.cdxml Not applicable10,04202-Jun-201214:32 Not applicable
Ps_daclientdnsconfiguration_v1.0.0.cdxml Not applicable8,44302-Jun-201214:32 Not applicable
Ps_daclient_v1.0.0.cdxml Not applicable13,14102-Jun-201214:32 Not applicable
Ps_daentrypointdc_v1.0.0.cdxml Not applicable6,23502-Jun-201214:32 Not applicable
Ps_daentrypoint_v1.0.0.cdxml Not applicable10,83302-Jun-201214:32 Not applicable
Ps_damgmtserver_v1.0.0.cdxml Not applicable6,14902-Jun-201214:32 Not applicable
Ps_damultisite_v1.0.0.cdxml Not applicable8,88002-Jun-201214:32 Not applicable
Ps_danetworklocationserver_v1.0.0.cdxml Not applicable6,34602-Jun-201214:32 Not applicable
Ps_daotpauthentication_v1.0.0.cdxml Not applicable9,82202-Jun-201214:32 Not applicable
Ps_daserver_v1.0.0.cdxml Not applicable12,50802-Jun-201214:32 Not applicable
Ps_remoteaccessaccounting_v1.0.0.cdxml Not applicable7,44302-Jun-201214:32 Not applicable
Ps_remoteaccessconnectionstatisticssummary_v1.0.0.cdxml Not applicable3,11702-Jun-201214:32 Not applicable
Ps_remoteaccessconnectionstatistics_v1.0.0.cdxml Not applicable3,42302-Jun-201214:32 Not applicable
Ps_remoteaccesshealth_v1.0.0.cdxml Not applicable3,67202-Jun-201214:32 Not applicable
Ps_remoteaccessinboxaccountingstore_v1.0.0.cdxml Not applicable4,36702-Jun-201214:32 Not applicable
Ps_remoteaccessloadbalancernode_v1.0.0.cdxml Not applicable5,32902-Jun-201214:32 Not applicable
Ps_remoteaccessloadbalancer_v1.0.0.cdxml Not applicable8,91002-Jun-201214:32 Not applicable
Ps_remoteaccessradius_v1.0.0.cdxml Not applicable14,91002-Jun-201214:32 Not applicable
Ps_remoteaccessuseractivity_v1.0.0.cdxml Not applicable5,54702-Jun-201214:32 Not applicable
Ps_remoteaccess_v1.0.0.cdxml Not applicable17,75202-Jun-201214:32 Not applicable
Ps_vpnauthprotocol_v1.0.0.cdxml Not applicable4,31902-Jun-201214:32 Not applicable
Ps_vpnauthtype_v1.0.0.cdxml Not applicable4,88902-Jun-201214:32 Not applicable
Ps_vpnipaddressassignment_v1.0.0.cdxml Not applicable5,01202-Jun-201214:32 Not applicable
Ps_vpnipaddressrange_v1.0.0.cdxml Not applicable4,09802-Jun-201214:32 Not applicable
Ps_vpns2sinterfacestatistics_v1.0.0.cdxml Not applicable2,69802-Jun-201214:32 Not applicable
Ps_vpns2sinterface_v1.0.0.cdxml Not applicable54,83902-Jun-201214:32 Not applicable
Ps_vpnserveripsecconfiguration_v1.0.0.cdxml Not applicable12,57302-Jun-201214:32 Not applicable
Ps_vpnuser_v1.0.0.cdxml Not applicable3,49102-Jun-201214:32 Not applicable
Ramgmtpsprovider.format.ps1xml Not applicable154,33002-Jun-201214:32 Not applicable
Ramgmtpsprovider.types.ps1xml Not applicable149,80902-Jun-201214:32 Not applicable
Remoteaccess.psd1 Not applicable3,75602-Jun-201214:32 Not applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional file information

Additional file information for Windows Server 2012

Additional files for all supported x64-based versions of Windows Server 2012
File nameAmd64_dad5175e6931b972b71b0ae3067307b4_31bf3856ad364e35_6.2.9200.20686_none_f54650b4a5facba9.manifest
File version Not applicable
File size1,068
Date (UTC)12-Apr-2013
Time (UTC)16:19
Platform Not applicable
File nameAmd64_microsoft-windows-ra-mgmt-wmiv2provider_31bf3856ad364e35_6.2.9200.20686_none_99b55ba1a107d5ab.manifest
File version Not applicable
File size102,310
Date (UTC)12-Apr-2013
Time (UTC)00:38
Platform Not applicable
File nameWow64_microsoft-windows-ra-mgmt-wmiv2provider_31bf3856ad364e35_6.2.9200.20686_none_a40a05f3d56897a6.manifest
File version Not applicable
File size99,064
Date (UTC)11-Apr-2013
Time (UTC)23:21
Platform Not applicable

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Keywords: kb, kbautohotfix, kbhotfixserver, kbfix, kbexpertiseadvanced, kbsurveynew, kbqfe

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Article Info
Article ID : 2836232
Revision : 1
Created on : 1/7/2017
Published on : 5/14/2013
Exists online : False
Views : 275