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USB devices stop working in Windows 8 or Windows Server 2012

View products that this article applies to.

Symptoms

Assume that you have a USB 3.0 hub that supports the selective suspend feature attached to a computer that is running Windows 8 or Windows Server 2012. Additionally, USB devices are connected to the USB ports. In this situation, all the USB devices may stop working, and they are displayed as removed from the computer. 

Note This issue also causes a failure in the USB-IF compliance test.

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Cause

This issue occurs because of incorrect retry logic for enumeration. The USB 3.0 hub cannot enumerate super speed ports. Therefore, all USB ports on the computer start to re-enumerate continuously. Then, all USB ports that are attached to devices stop responding.

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Resolution

Cumulative Update information

To resolve this issue, install the Windows 8 and Windows Server 2012 cumulative update 2822241. For more information about how to obtain this cumulative update package, click the following article number to view the article in the Microsoft Knowledge Base:
2822241 Windows 8 and Windows Server 2012 cumulative update: April 2013

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseadvanced, kb

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Article Info
Article ID : 2821819
Revision : 1
Created on : 1/7/2017
Published on : 4/26/2013
Exists online : False
Views : 301