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  2. You cannot change connection information about the Excel add-in workbook if default Microsoft Dynamics AX configuration is incorrect in Microsoft Dynamics AX 2012 R2

You cannot change connection information about the Excel add-in workbook if default Microsoft Dynamics AX configuration is incorrect in Microsoft Dynamics AX 2012 R2

This article applies to Microsoft Dynamics AX for all regions.

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Symptoms

Assume that you do not have permission to access the Application Object Server (AOS) that is defined by the default Microsoft Dynamics AX configuration that uses the Excel add-in in Microsoft Dynamics AX 2012. In this situation, if the default Microsoft Dynamics AX configuration is incorrect, you receive an error message that resembles the following:
Unable to connect to a Microsoft Dynamics AX WCF Service.
However, you cannot open the Options dialog box to change connection information about the Excel Add-in workbook.

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Cause

This problem occurs because the Client SDK does not obtain a default WCF configuration to work with. The add-in uses this default WCF configuration and just overrides the endpoint URIs to switch between AOSes.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:
https://mbs.microsoft.com/support/newstart.aspx
You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners
https://mbs.microsoft.com/partnersource/support/
Customers
https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htm
In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

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Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must apply these changes in a test environment before you apply the hotfix in a production environment.
For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:
893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have Microsoft Dynamics AX 2012 R2 installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply the hotfix.
File information
The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTimePlatformService branch
Aximpactanalysis.exeNot applicable61,13620-Nov-201214:25x86Not applicable
Axupdate.exeNot applicable61,12020-Nov-201214:25x86Not applicable
Clientoba32.mspNot applicable16,789,50415-Jan-201307:05Not applicableNot applicable
Clientoba64.mspNot applicable16,797,69615-Jan-201307:05Not applicableNot applicable
Commercedataexchangesynchservice32.mspNot applicable122,88015-Jan-201307:05Not applicableNot applicable
Commercedataexchangesynchservice64.mspNot applicable122,88015-Jan-201307:05Not applicableNot applicable
Components32.mspNot applicable323,58415-Jan-201307:05Not applicableNot applicable
Components64.mspNot applicable323,58415-Jan-201307:05Not applicableNot applicable
Objectserver32.mspNot applicable348,16015-Jan-201307:05Not applicableNot applicable
Objectserver64.mspNot applicable348,16015-Jan-201307:05Not applicableNot applicable
Retaildatabaseutility.mspNot applicable516,09615-Jan-201307:05Not applicableNot applicable
Retailheadquarters32.mspNot applicable2,748,41615-Jan-201307:05Not applicableNot applicable
Retailheadquarters64.mspNot applicable2,748,41615-Jan-201307:05Not applicableNot applicable
Retailonlinechannel.mspNot applicable208,89615-Jan-201307:05Not applicableNot applicable
Retailpos.mspNot applicable3,436,54415-Jan-201307:05Not applicableNot applicable
Retailposplugins.mspNot applicable667,64815-Jan-201307:05Not applicableRETAILPOSP
Axsetupsp.exe6.2.139.83161,390,78420-Nov-201214:25x86Not applicable
Axutillib.dll6.2.120.0929,47215-Jan-201308:04x86Not applicable
Microsoft.dynamics.servicing.operations.dll6.2.73.830337,16802-Nov-201214:28x86Not applicable
Axsetupsp.resources.dll6.2.147.8303387,28815-Jan-201308:04x86Not applicable
Axsetupsp.resources.dll6.2.147.8303375,00015-Jan-201307:49x86Not applicable
Axsetupsp.resources.dll6.2.147.8303375,00015-Jan-201307:31x86Not applicable
Axsetupsp.resources.dll6.2.147.8303379,09615-Jan-201307:31x86Not applicable
Axsetupsp.resources.dll6.2.147.8303379,09615-Jan-201307:31x86Not applicable
Axsetupsp.resources.dll6.2.147.8303370,90415-Jan-201307:31x86Not applicable
Axsetupsp.resources.dll6.2.147.8303375,00015-Jan-201307:31x86Not applicable
Axsetupsp.resources.dll6.2.147.8303383,19215-Jan-201307:47x86Not applicable
Axsetupsp.resources.dll6.2.147.8303395,48015-Jan-201307:31x86Not applicable
Axsetupsp.resources.dll6.2.147.8303375,00015-Jan-201307:47x86Not applicable
Axsetupsp.resources.dll6.2.147.8303379,09615-Jan-201307:47x86Not applicable
Axsetupsp.resources.dll6.2.147.8303387,28815-Jan-201307:31x86Not applicable
Axsetupsp.resources.dll6.2.147.8303375,00015-Jan-201307:48x86Not applicable
Axsetupsp.resources.dll6.2.147.8303375,00015-Jan-201307:31x86Not applicable
Axsetupsp.resources.dll6.2.147.8303375,00015-Jan-201307:58x86Not applicable
Axsetupsp.resources.dll6.2.147.8303379,09615-Jan-201307:47x86Not applicable
Axsetupsp.resources.dll6.2.147.8303379,09615-Jan-201307:31x86Not applicable
Axsetupsp.resources.dll6.2.147.8303379,09615-Jan-201307:47x86Not applicable
Axsetupsp.resources.dll6.2.147.8303395,48015-Jan-201307:46x86Not applicable
Axsetupsp.resources.dll6.2.147.8303375,00015-Jan-201307:46x86Not applicable
Axsetupsp.resources.dll6.2.147.8303415,96015-Jan-201307:31x86Not applicable
Axsetupsp.resources.dll6.2.147.8303370,90415-Jan-201307:31x86Not applicable

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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Keywords: kbnoloc, kbsurveynew, kbexpertiseinter, kbexpertisebeginner, kbexpertiseadvanced, kbhotfixserver, kbmbsmigrate, kbmbspartner, kb, kbautohotfix, kbqfe, kbmbsquickpub

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Article Info
Article ID : 2802548
Revision : 3
Created on : 2/17/2017
Published on : 2/17/2017
Exists online : False
Views : 105