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You cannot use the search function to search for mailbox items in an Exchange Server 2010 environment

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Symptoms

You cannot use the search function to search for mailbox items in a Microsoft Exchange Server 2010 environment. This issue typically occurs if the mailbox in the environment contains documents that have large file sizes.

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Cause

This issue is caused by a deadlock issue in the Msftesql.exe process. Exchange Server 2010 uses the Msftesql.exe process as an indexing service.

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Resolution

To resolve this issue, install the following update rollup:
2746164 Description of Update Rollup 6 for Exchange Server 2010 Service Pack 2

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about Exchange Search, go to the following Microsoft website:
Understanding Exchange Search

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kb

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Article Info
Article ID : 2793278
Revision : 1
Created on : 1/7/2017
Published on : 2/12/2013
Exists online : False
Views : 288