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Null values returned when you use the Win32_VideoController WMI class in Windows 8 or Windows Server 2012

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Symptoms

Assume that you have a computer that is running Windows 8 or Windows Server 2012. You run an application that uses the Win32_VideoController Windows Management Instrumentation (WMI) class to collect and configure display settings on the computer. In this situation, null values are returned for the CurrentBitsPerPixel, CurrentHorizontalResolution, and CurrentNumberOfColors properties. Additionally, null values are returned for other current configurations.

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Cause

This issue occurs because the device interface classes that are enumerated by the GUID_DISPLAY_DEVICE_ARRIVAL device interface class do not match the device interface classes that are passed by WMI.

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Resolution

Cumulative Update information

To resolve this issue, install the Windows 8 and Windows Server 2012 cumulative update 2822241. For more information about how to obtain this cumulative update package, click the following article number to view the article in the Microsoft Knowledge Base:
2822241 Windows 8 and Windows Server 2012 cumulative update: April 2013

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates

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Keywords: kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseadvanced, kb

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Article Info
Article ID : 2787534
Revision : 1
Created on : 1/7/2017
Published on : 4/9/2013
Exists online : False
Views : 348