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Mailbox on a mobile device is not updated when EAS is configured in an Exchange Server 2010 environment

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Symptoms

When Microsoft Exchange ActiveSync (EAS) is configured to synchronize a mailbox on a mobile device with an Exchange 2010 Mailbox server, the mailbox on the device is not updated.

Note This issue may reduce the battery life of the mobile device.

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Cause

This issue occurs because the Exchange 2010 Mailbox server responds to a ping command that is sent from the device when message items are changed. Then, the device sends a synchronization request to the server. However, the server responds to the synchronization request but does not change any of the message items. Therefore, a loop occurs between the ping commands and the synchronization requests.

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Resolution

To resolve this issue, install the following update rollup:
2746164 Description of Update Rollup 6 for Exchange Server 2010 Service Pack 2

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about EAS, go to the following Microsoft website:
General information about EAS in Exchange 2010

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kb

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Article Info
Article ID : 2783771
Revision : 1
Created on : 1/7/2017
Published on : 2/18/2013
Exists online : False
Views : 300