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  2. A white screen or a white horizontal line appears on a Polycom telephone that is running Lync Phone Edition

A white screen or a white horizontal line appears on a Polycom telephone that is running Lync Phone Edition

Symptoms

Assume that you have a Polycom telephone that is running Microsoft Lync Phone Edition. In this situation, you encounter one of the following issues:
  • The screen of the telephone appears white after you restart.
  • A white horizontal line appears in the middle of the telephone screen.

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Resolution

To resolve the issues, install the following cumulative update:
2737911 Description of the cumulative update for Lync Phone Edition for Polycom CX500, Polycom CX600, and Polycom CX3000 telephones: January 2013

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertisebeginner, kb

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Article Info
Article ID : 2781618
Revision : 1
Created on : 1/7/2017
Published on : 1/23/2013
Exists online : False
Views : 215