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OAB generation fails with event IDs 9126, 9330, and either 9338 or 9339 in an Exchange Server 2010 environment

View products that this article applies to.

Symptoms

Assume that you try to generate an Offline Address Book (OAB) in a Microsoft Exchange Server 2010 environment that has multiple domains. In this situation, the operation fails, and the following events are logged in the Application log:


Additionally, one of the following event IDs is logged in the Application log:


Note Error code "8004010e" corresponds to a MAPI_E_NOT_ENOUGH_RESOURCES error.

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Cause

This issue occurs because the Active Directory contains some mail-enabled objects that have lingering objects or lingering links in certain attributes. Therefore, the Exchange OAB generation fails with the MAPI_E_NOT_ENOUGH_RESOURCES error.

Note A Lingering link is a linked attribute that contains the Distinguished Names (DN) of an object that no longer exists in the Active Directory.

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Resolution

To resolve this issue, install the following update rollup:
2746164 Description of Update Rollup 6 for Exchange Server 2010 Service Pack 2

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

After you install Update Rollup 5 for Exchange Server 2010 Service Pack 2 (SP2), an event message is logged when you try to generate an OAB. This event helps determine the Active Directory mail-enabled objects that have lingering objects or lingering links. This event resembles the following:


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References

For more information about this issue, click the following article number to view the article in the Microsoft Knowledge Base: 
2553698 Attributes that contain stale or bad data cause Exchange Offline Address Book (OAB) generation failures and event IDs 9126, 9330, and 9339 together with Stop error code 8004010e occur
For more information about event IDs 9339, 9126, and 9330, go to the following website:
OAB Generation and the event IDs 9339, 9126, and 9330
For more information about the MAPI_E_NOT_ENOUGH_RESOURCES error code, go to the following Microsoft website:
General information about the MAPI_E_NOT_ENOUGH_RESOURCES error code

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kb

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Article Info
Article ID : 2751581
Revision : 1
Created on : 1/7/2017
Published on : 5/13/2013
Exists online : False
Views : 330