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An Exchange Server 2010 user unexpectedly uses a public folder server that is located far away or on a slow network

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Symptoms

Consider the following scenario:
  • You deploy some public folder databases in a Microsoft Exchange Server 2010 environment, and the environment contains multiple Active Directory sites.
  • A user’s mailbox is located on a Mailbox server that has no public folder databases.
  • The user tries to retrieve the public folder hierarchy or the public folder content.
  • The default public folder server is unavailable.
In this scenario, Exchange Server 2010 returns a random public folder server without considering network distance or network speed. However, you expect the Exchange server to return a public folder server that is either nearby or highly connected.

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Cause

This issue occurs because the Exchange server randomly selects a public folder server from the same administrative group regardless of the connection cost or the network access speed.

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Resolution

To resolve this issue, install the following update rollup:
2785908 Description of Update Rollup 5 version 2 for Exchange Server 2010 Service Pack 2

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about public folders, go to the following Microsoft website:
General information about public folders
For more information about how to manage public folders, go to the following Microsoft website:
Managing public folders
For more information about a similar issue, click the following article number to view the article in the Microsoft Knowledge Base:
2409597 You cannot open a public folder item when the server that holds the public folder database is stopped in an Exchange Server 2010 environment

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Keywords: kbqfe, kbfix, kbexpertiseinter, kbsurveynew, kb

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Article Info
Article ID : 2750847
Revision : 1
Created on : 1/7/2017
Published on : 12/14/2012
Exists online : False
Views : 228