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A copy of an archived item remains in the Recoverable Items folder of a primary mailbox in an Exchange Server 2010 environment

Symptoms

Consider the following scenario:
  • You apply a retention policy to a primary mailbox in a Microsoft Exchange Server 2010 environment. The policy moves messages to an archive mailbox.
  • You manually execute the retention policy on the mailbox, or the retention policy automatically processes the mailbox. Messages that reach retention age are moved to the archive mailbox.
In this scenario, a copy of the archived items remains in the Deletions subfolder of the Recoverable Items folder in the primary mailbox until the retention period is reached.

Note To view the Deletions subfolder of the Recoverable Items folder in the primary mailbox, use the Recover Deleted Items tool in Microsoft Outlook and Outlook Web App.

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Cause

This issue occurs because the Managed Folder Assistant copies items to the Deletions subfolder in the primary mailbox when the items are automatically moved to the archive mailbox.

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Resolution

To resolve this issue, install the following update rollup:
2785908 Description of Update Rollup 5 version 2 for Exchange Server 2010 Service Pack 2

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about the Recoverable Items folder, go to the following Microsoft website:
General information about the Recoverable Items folder
For more information about retentions tags and retention policies, go to the following Microsoft website:
Understanding retention tags and retention policies
For more information about the Managed Folder Assistant, go to the following Microsoft website:
Configure the Managed Folder Assistant
For more information about the Start-ManagedFolderAssistant cmdlet, go to the following Microsoft website:
General information about the Start-ManagedFolderAssistant cmdlet
For more information about MFCMAPI, go to the following website:
General information about MFCMAPI

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Keywords: kbqfe, kbfix, kbexpertiseinter, kbsurveynew, kb

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Article Info
Article ID : 2749075
Revision : 2
Created on : 9/19/2018
Published on : 9/19/2018
Exists online : False
Views : 235