Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. You cannot sign in to Lync 2010 for iPhone and Lync 2010 for iPad when your user account is associated with many email addresses in a Lync Online environment

You cannot sign in to Lync 2010 for iPhone and Lync 2010 for iPad when your user account is associated with many email addresses in a Lync Online environment

Symptoms

When you have many email addresses associated with your user account, you cannot sign in to Microsoft Lync 2010 for iPhone or Microsoft Lync 2010 for iPad. 

↑ Back to the top

Cause

This issue occurs because the size of the Live ID token in the web ticket that is received from the Web Ticket Service is larger than the maximum transport request size. This is because the account contains many email addresses. Therefore, the Lync 2010 for iPhone or Lync 2010 for iPad client sends a web ticket without the SOAP body.

↑ Back to the top

Resolution

To apply this change, install the following cumulative update:

For Lync 2010 for iPhone:
2721062 Description of the cumulative update package for Lync 2010 for iPhone: June 2012
For Lync 2010 for iPad:
2709412 Description of the cumulative update package for Lync 2010 for iPad: June 2012

↑ Back to the top

Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kb

↑ Back to the top

Article Info
Article ID : 2721076
Revision : 1
Created on : 1/7/2017
Published on : 6/22/2012
Exists online : False
Views : 201