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You cannot use an USB RNDIS device to connect to a 3G or 4G network in Windows 7 or in Windows Server 2008 R2

View products that this article applies to.

Symptoms

On a computer that is running Windows 7 or Windows Server 2008 R2, you try to use an USB Remote Network Driver Interface Specification (RNDIS) device to connect to a 3G or 4G network. However, the device cannot be initialized, and you cannot connect to the network.

Note This update also solves the 3G and 4G network connection issue that is described in the following article in the Microsoft Knowledge Base:
2477042 The communication stops between a USB RNDIS device and a computer that is running Windows 7, Windows Server 2008 R2, Windows Vista or Windows Server 2008 after you remove the device from the USB hub and then reattach the device

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Resolution

Update information

How to obtain this update

Microsoft Update
This update is available from the Microsoft Update website:
http://update.microsoft.com
Microsoft Download Center
The following files are available for download from the Microsoft Download Center:
Operating systemUpdate
All supported x86-based versions of Windows 7Download Download the update package now.
All supported x64-based versions of Windows 7Download Download the update package now.
All supported x64-based versions of Windows Server 2008 R2Download Download the update package now.
All supported IA-64-based versions of Windows Server 2008 R2Download Download the update package now.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this hotfix, you must be running Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 Service Pack 1 (SP1).

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the update in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this update.

Hotfix replacement information

This update does not replace a previously released update.

File information

The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    VersionProductMilestoneService branch
    6.1.7601.17xxxWindows 7 and Windows Server 2008 R2SP1GDR
    6.1.7601.22xxxWindows 7 and Windows Server 2008 R2SP1LDR
  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTime
Ndis.sys6.1.7601.17856712,04802-Jun-201204:45
Ndismigplugin.dll6.1.7600.16385156,16014-Jul-200901:16
Ndistrace.mofNot applicable4,54810-Jun-200921:15
Ndis.sys6.1.7601.22010712,04802-Jun-201204:57
Ndismigplugin.dll6.1.7601.22010156,16002-Jun-201204:54
Ndistrace.mofNot applicable4,54810-Jun-200921:15
Rndismp.sys6.1.7601.1785633,28002-Jun-201203:07
Rndismp.sys6.1.7601.2201033,28002-Jun-201203:18
Rndismp6.sys6.1.7601.1785630,20802-Jun-201203:07
Rndismpx.sys6.1.7601.1785633,28002-Jun-201203:07
Usb80236.sys6.1.7600.1638515,87213-Jul-200923:54
Usb8023x.sys6.1.7600.1638515,87213-Jul-200923:54
Rndismp6.sys6.1.7601.2201030,20802-Jun-201203:18
Rndismpx.sys6.1.7601.2201033,28002-Jun-201203:18
Usb80236.sys6.1.7600.1638515,87213-Jul-200923:54
Usb8023x.sys6.1.7600.1638515,87213-Jul-200923:54
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTime
Ndis.sys6.1.7601.17856950,12802-Jun-201205:48
Ndismigplugin.dll6.1.7600.16385166,91214-Jul-200901:41
Ndistrace.mofNot applicable4,54810-Jun-200920:31
Ndis.sys6.1.7601.22010950,12804-Jun-201207:55
Ndismigplugin.dll6.1.7601.22010166,91204-Jun-201207:54
Ndistrace.mofNot applicable4,54810-Jun-200920:31
Rndismp.sys6.1.7601.1785641,47202-Jun-201203:54
Rndismp.sys6.1.7601.2201041,47202-Jun-201203:42
Rndismp6.sys6.1.7601.1785635,84002-Jun-201203:54
Rndismpx.sys6.1.7601.1785641,47202-Jun-201203:54
Usb80236.sys6.1.7600.1638519,96814-Jul-200900:09
Usb8023x.sys6.1.7600.1638519,96814-Jul-200900:09
Rndismp6.sys6.1.7601.2201035,84002-Jun-201203:42
Rndismpx.sys6.1.7601.2201041,47202-Jun-201203:42
Usb80236.sys6.1.7600.1638519,96814-Jul-200900:09
Usb8023x.sys6.1.7600.1638519,96814-Jul-200900:09
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTime
Ndis.sys6.1.7601.178561,998,19202-Jun-201204:20
Ndismigplugin.dll6.1.7600.16385357,37614-Jul-200901:47
Ndistrace.mofNot applicable4,54810-Jun-200920:36
Ndis.sys6.1.7601.220101,998,19202-Jun-201204:23
Ndismigplugin.dll6.1.7601.22010357,37602-Jun-201204:19
Ndistrace.mofNot applicable4,54810-Jun-200920:36
Rndismp.sys6.1.7601.17856102,91202-Jun-201202:52
Rndismp.sys6.1.7601.22010102,91202-Jun-201202:58
Rndismp6.sys6.1.7601.1785681,92002-Jun-201202:52
Rndismpx.sys6.1.7601.17856102,91202-Jun-201202:52
Usb80236.sys6.1.7600.1638548,64014-Jul-200900:26
Usb8023x.sys6.1.7600.1638548,64014-Jul-200900:26
Rndismp6.sys6.1.7601.2201081,92002-Jun-201202:58
Rndismpx.sys6.1.7601.22010102,91202-Jun-201202:58
Usb80236.sys6.1.7600.1638548,64014-Jul-200900:26
Usb8023x.sys6.1.7600.1638548,64014-Jul-200900:26

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7
File nameX86_41d1cd468009bea91942fd59e1b698c9_31bf3856ad364e35_6.1.7601.22010_none_3dabace7318ee647.manifest
File versionNot applicable
File size702
Date (UTC)04-Jun-2012
Time (UTC)10:06
File nameX86_5af947abe46975108edca757ce48f9da_31bf3856ad364e35_6.1.7601.17856_none_2e54a3fc4ab6a4b3.manifest
File versionNot applicable
File size702
Date (UTC)04-Jun-2012
Time (UTC)10:06
File nameX86_df665727f37bb1aefea6098bbb932619_31bf3856ad364e35_6.1.7601.17856_none_5488d8e0ff8fbbbe.manifest
File versionNot applicable
File size692
Date (UTC)04-Jun-2012
Time (UTC)10:06
File nameX86_f00b775fd516c3cb3456283912e4d025_31bf3856ad364e35_6.1.7601.22010_none_a5135e4edda4d5f2.manifest
File versionNot applicable
File size692
Date (UTC)04-Jun-2012
Time (UTC)10:06
File nameX86_microsoft-windows-ndis_31bf3856ad364e35_6.1.7601.17856_none_a9a55c487a6fc00a.manifest
File versionNot applicable
File size225,943
Date (UTC)04-Jun-2012
Time (UTC)10:11
File nameX86_microsoft-windows-ndis_31bf3856ad364e35_6.1.7601.22010_none_aa540f2993728b48.manifest
File versionNot applicable
File size218,613
Date (UTC)02-Jun-2012
Time (UTC)05:25
File nameX86_microsoft-windows-rndis-miniport_31bf3856ad364e35_6.1.7601.17856_none_e30ce02eea460fab.manifest
File versionNot applicable
File size2,808
Date (UTC)02-Jun-2012
Time (UTC)05:09
File nameX86_microsoft-windows-rndis-miniport_31bf3856ad364e35_6.1.7601.22010_none_e3bb93100348dae9.manifest
File versionNot applicable
File size2,808
Date (UTC)02-Jun-2012
Time (UTC)05:24
File nameX86_netrndis.inf_31bf3856ad364e35_6.1.7601.17856_none_c9a0bfaba42d55fa.manifest
File versionNot applicable
File size3,522
Date (UTC)04-Jun-2012
Time (UTC)10:11
File nameX86_netrndis.inf_31bf3856ad364e35_6.1.7601.22010_none_ca4f728cbd302138.manifest
File versionNot applicable
File size3,522
Date (UTC)04-Jun-2012
Time (UTC)10:11
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameAmd64_a7773fd4328f8aef2d0fdc0acc36b9ec_31bf3856ad364e35_6.1.7601.22010_none_fa037c75a00297b5.manifest
File versionNot applicable
File size706
Date (UTC)04-Jun-2012
Time (UTC)10:06
File nameAmd64_c55173e6cce0a651a9671bde0513e95d_31bf3856ad364e35_6.1.7601.17856_none_5488805d733dfda5.manifest
File versionNot applicable
File size706
Date (UTC)04-Jun-2012
Time (UTC)10:06
File nameAmd64_da0d2bb651508ffdf5f40249904446ab_31bf3856ad364e35_6.1.7601.17856_none_9042251b7a082071.manifest
File versionNot applicable
File size696
Date (UTC)04-Jun-2012
Time (UTC)10:06
File nameAmd64_e1880ebb0f3a67f57182d80ef71d822a_31bf3856ad364e35_6.1.7601.22010_none_a64f5fc4e28e8010.manifest
File versionNot applicable
File size696
Date (UTC)04-Jun-2012
Time (UTC)10:06
File nameAmd64_microsoft-windows-ndis_31bf3856ad364e35_6.1.7601.17856_none_05c3f7cc32cd3140.manifest
File versionNot applicable
File size225,991
Date (UTC)04-Jun-2012
Time (UTC)10:16
File nameAmd64_microsoft-windows-ndis_31bf3856ad364e35_6.1.7601.22010_none_0672aaad4bcffc7e.manifest
File versionNot applicable
File size218,661
Date (UTC)04-Jun-2012
Time (UTC)08:22
File nameAmd64_microsoft-windows-rndis-miniport_31bf3856ad364e35_6.1.7601.17856_none_3f2b7bb2a2a380e1.manifest
File versionNot applicable
File size2,812
Date (UTC)02-Jun-2012
Time (UTC)06:27
File nameAmd64_microsoft-windows-rndis-miniport_31bf3856ad364e35_6.1.7601.22010_none_3fda2e93bba64c1f.manifest
File versionNot applicable
File size2,812
Date (UTC)04-Jun-2012
Time (UTC)08:21
File nameAmd64_netrndis.inf_31bf3856ad364e35_6.1.7601.17856_none_25bf5b2f5c8ac730.manifest
File versionNot applicable
File size3,526
Date (UTC)04-Jun-2012
Time (UTC)10:16
File nameAmd64_netrndis.inf_31bf3856ad364e35_6.1.7601.22010_none_266e0e10758d926e.manifest
File versionNot applicable
File size3,526
Date (UTC)04-Jun-2012
Time (UTC)10:16
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File nameIa64_3597ae9d7d77159468e52deb25d20172_31bf3856ad364e35_6.1.7601.22010_none_4c6c57d5c2500808.manifest
File versionNot applicable
File size694
Date (UTC)04-Jun-2012
Time (UTC)10:06
File nameIa64_54eeaa7d8664b31ef0695f497b54837b_31bf3856ad364e35_6.1.7601.22010_none_5320c7543508b95b.manifest
File versionNot applicable
File size704
Date (UTC)04-Jun-2012
Time (UTC)10:06
File nameIa64_6383e648f891c6a9a2d78116c4783180_31bf3856ad364e35_6.1.7601.17856_none_7e2381952a7316dd.manifest
File versionNot applicable
File size704
Date (UTC)04-Jun-2012
Time (UTC)10:06
File nameIa64_8587017e6d745d3479c1f5f285d33584_31bf3856ad364e35_6.1.7601.17856_none_b5887836f8f51c56.manifest
File versionNot applicable
File size694
Date (UTC)04-Jun-2012
Time (UTC)10:06
File nameIa64_microsoft-windows-ndis_31bf3856ad364e35_6.1.7601.17856_none_a9a7003e7a6dc906.manifest
File versionNot applicable
File size225,960
Date (UTC)04-Jun-2012
Time (UTC)10:06
File nameIa64_microsoft-windows-ndis_31bf3856ad364e35_6.1.7601.22010_none_aa55b31f93709444.manifest
File versionNot applicable
File size218,630
Date (UTC)02-Jun-2012
Time (UTC)06:17
File nameIa64_microsoft-windows-rndis-miniport_31bf3856ad364e35_6.1.7601.17856_none_e30e8424ea4418a7.manifest
File versionNot applicable
File size2,810
Date (UTC)02-Jun-2012
Time (UTC)05:50
File nameIa64_microsoft-windows-rndis-miniport_31bf3856ad364e35_6.1.7601.22010_none_e3bd37060346e3e5.manifest
File versionNot applicable
File size2,810
Date (UTC)02-Jun-2012
Time (UTC)06:16
File nameIa64_netrndis.inf_31bf3856ad364e35_6.1.7601.17856_none_c9a263a1a42b5ef6.manifest
File versionNot applicable
File size3,524
Date (UTC)04-Jun-2012
Time (UTC)10:06
File nameIa64_netrndis.inf_31bf3856ad364e35_6.1.7601.22010_none_ca511682bd2e2a34.manifest
File versionNot applicable
File size3,524
Date (UTC)04-Jun-2012
Time (UTC)10:06

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Keywords: kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbexpertiseinter, atdownload, kb

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Article Info
Article ID : 2719857
Revision : 2
Created on : 4/10/2020
Published on : 4/10/2020
Exists online : False
Views : 402