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A suspended transaction does not display the information about the item and the quantity in Microsoft Dynamics AX Retail 2009 R2 Refresh POS and Microsoft Dynamics AX Retail 2009 R2 POS

View products that this article applies to.

This article applies to Microsoft Dynamics AX for Retail 2009 R2 for all regions.

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Symptoms

Assume that you create a sales transaction in Microsoft Dynamics AX Retail 2009 R2 Refresh POS and in Microsoft Dynamics AX Retail 2009 R2 POS. Then, you suspend the transaction. However the suspended transaction does not display the information about the item and the quantity.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:
https://mbs.microsoft.com/support/newstart.aspx
You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners
https://mbs.microsoft.com/partnersource/support/
Customers
https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htm
In special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

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Installation information and prerequisites

You must have Microsoft Dynamics AX for Retail 2009 R2 Refresh POS or Microsoft Dynamics AX for Retail 2009 R2 POS installed.

Before you install the hotfix, close Retail POS, and make a backup of the store databases. Extract the hotfix files to a folder, and then, in the retailpos subfolder in the extract location, double-click AxUpdate.exe. Follow the instructions in the Setup wizard. When installation is complete, restart Retail POS, and log on as usual.

Restart requirement

You may be prompted to restart the computer after you install the hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
File nameFile versionFile sizeDateTimePlatform
Axupdate.exeNot applicable65,89626-Oct-201121:30x86
Retailpos.mspNot applicable1,148,41607-Mar-201201:16Not applicable
Axsetupsp.exe5.0.1506.11011,632,10407-Mar-201201:11x86
Cabextractor.dllNot applicable19,31226-Oct-201121:30x86
Microsoft.dynamics.setup.reportingservices.dll5.0.1100.9150,44026-Oct-201121:30x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31226-Oct-201121:30x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82426-Oct-201121:30x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82426-Oct-201121:30x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31226-Oct-201121:30x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,82426-Oct-201121:30x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31226-Oct-201121:30x86
Microsoft.dynamics.setup.reportingservices.resources.dll5.0.1000.4516,31226-Oct-201121:30x86
Cabextractor.dllNot applicable22,38426-Oct-201121:30x64

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

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Keywords: kbnoloc, kbsurveynew, kbexpertiseinter, kbexpertisebeginner, kbexpertiseadvanced, kbhotfixserver, kbmbsmigrate, kbmbspartner, kb, kbautohotfix, kbqfe, kbmbsquickpub

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Article Info
Article ID : 2685770
Revision : 2
Created on : 2/17/2017
Published on : 2/17/2017
Exists online : False
Views : 301