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  2. You cannot delete an empty folder in a .pst file by using Outlook in an Exchange Server 2010 environment

You cannot delete an empty folder in a .pst file by using Outlook in an Exchange Server 2010 environment

Symptoms

Consider the following scenario:
  • You create a new mailbox in a Microsoft Exchange Server 2010 environment.
  • You create an empty folder in the mailbox.
  • You run the New-MailboxExportRequest cmdlet to export the mailbox to a personal folder (.pst) file.
  • You open the .pst file by using Microsoft Outlook.
  • You try to delete the empty folder in the mailbox.
In this scenario, you receive the following error message:
Cannot delete this folder. Right-click the folder, and then click the Properties to check your permissions for the folder. See the folder owner or your administrator to change the permissions.

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Cause

This issue occurs because the following MAPI properties are not created for the empty folder when you run the New-MailboxExportRequest cmdlet:
  • PR_SUBFOLDERS
  • PR_CONTENT_COUNT
  • PR_CONTENT_UNREAD
You cannot delete the empty folder if it is missing these properties.

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Resolution

To resolve this issue, install the following update rollup:
2685289 Description of Update Rollup 3 for Exchange Server 2010 Service Pack 2

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Workaround

To work around this issue, run the Inbox Repair tool (Scanpst.exe) against the .pst file.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about the New-MailboxExportRequest cmdlet, go to the following Microsoft website:
General information about the New-MailboxExportRequest cmdlet
For more information about how to find and run the Inbox Repair tool in Outlook , click the following article number to view the article in the Microsoft Knowledge Base:
272227 How to find and run the Inbox Repair tool in Outlook

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kb

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Article Info
Article ID : 2684583
Revision : 2
Created on : 9/21/2018
Published on : 9/21/2018
Exists online : False
Views : 301