The department field in the contact card of a user is empty when the card is retrieved by a UCMA 3.0-based application

Symptoms

Consider the following scenario:

You develop an application by using Microsoft Unified Communications Managed API 3.0 (UCMA 3.0) in Microsoft Lync Server 2010.
The application uses the RemotePresenceView class or the LocalEndpoint.PresenceServices property to retrieve contact cards.
The application tries to retrieve the contact card of a user. The department information of the user is configured in Active Directory.

In this scenario, the department field on the contact card is empty.

This issue occurs because the department field is not included in the XML-formatted result that is returned to the UCMA 3.0-based application.

To resolve this issue, install the following cumulative update:

2670326 Description of the cumulative update for Lync 2010: February 2012

For more information about the RemotePresenceView class, visit the following Microsoft website:

For more information about the LocalEndpoint.PresenceServices property, visit the following Microsoft website:

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