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Certain MailboxStatistics properties are not updated when a user uses a POP3 or IMAP4 client to access a mailbox in an Exchange 2010 environment

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Symptoms

When a user logs on to a Microsoft Exchange 2010 mailbox by using a POP3 or IMAP4 client, the LastLogonTime, LastLogoffTime, and LastLoggedOnUserAccount property of the mailbox are not updated. Therefore, the Get-MailboxStatistics command returns an incorrect value when you run the command to query these properties.

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Cause

This issue occurs because the Exchange store cannot recognize client strings from POP3 and IMAP4 clients.

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Resolution

To resolve this issue, install the following cumulative update:
2661854 Description of Update Rollup 2 for Exchange Server 2010 Service Pack 2

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More Information

For more information about MailboxStatistics properties, visit the following Microsoft website:
General information about MailboxStatistics properties
For more information about the Exchange 2010 store, visit the following Microsoft website:
General information about the Exchange 2010 store

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseadvanced, kb

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Article Info
Article ID : 2664365
Revision : 1
Created on : 1/7/2017
Published on : 4/16/2012
Exists online : False
Views : 335