Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. An encrypted or digitally-signed message cannot be printed when S/MIME control is installed in OWA in an Exchange Server 2010 SP1 environment

An encrypted or digitally-signed message cannot be printed when S/MIME control is installed in OWA in an Exchange Server 2010 SP1 environment

View products that this article applies to.

Symptoms

Consider the following scenario:
  • S/MIME in Outlook Web App (OWA) is enabled in a Microsoft Exchange Server 2010 SP1 environment.
  • A sender sends an encrypted or digitally-signed message to a recipient.
  • The recipient uses OWA to open the message and tries to print it.
  • The printer selection dialog box is displayed. The recipient selects the printer and presses the Print button.
In this scenario, the message is not printed. Additionally, if the recipient is using Internet Explorer 8 to sign in to OWA, the print window stops responding.

↑ Back to the top

Cause

This issue occurs because the encrypted or digitally-signed message is not correctly rendered when S/MIME control is installed.

↑ Back to the top

Resolution

To resolve this issue, install the following update rollup:
2645995 Description of Update Rollup 1 for Exchange Server 2010 Service Pack 2

↑ Back to the top

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

↑ Back to the top

More Information

For more information about Outlook Web App and S/MIME, visit the following Microsoft website:
General information about Outlook Web App and S/MIME
For more information about Outlook Web App and S/MIME, visit the following Microsoft website:
General information about how to enable or disable S/MIME in Outlook Web App

↑ Back to the top

Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kb

↑ Back to the top

Article Info
Article ID : 2620361
Revision : 1
Created on : 1/7/2017
Published on : 2/16/2012
Exists online : False
Views : 356