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A display name that contains DBCS characters is corrupted in the "Sent Items" folder in an Exchange Server 2010 environment

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Symptoms

Consider the following scenario. You use Microsoft Office Outlook 2010 or a version later than Outlook 2007 SP2 to send an email message in an Exchange Server 2010 environment. Your display name contains double-byte character set (DBCS) characters. In this scenario, the display name is corrupted in Sent Items folder.

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Cause

This issue occurs because the Information Store service does not generate the PR_SENT_REPRESENTING_NAME address property by using the Unicode format.

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Resolution

To resolve this issue, install the following update rollup:
2645995 Description of Update Rollup 1 for Exchange Server 2010 Service Pack 2


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More Information

For more information about the MAPI string properties, visit the following Microsoft website:
General information about the MAPI string properties

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Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kb

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Article Info
Article ID : 2614698
Revision : 1
Created on : 1/7/2017
Published on : 2/21/2012
Exists online : False
Views : 346