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"There are no items to show in this view." error message when you try to view a folder by using Outlook in an Exchange Server 2010 environment

View products that this article applies to.

Symptoms

Assume that you try to view a folder that contains items by using te Group By view in Microsoft Office Outlook in a Microsoft Exchange Server 2010 environment. For example, you use the Group items by Subject view. In this scenario, the items in the folder may not display. Additionally, you receive the following error message:

There are no items to show in this view.

Notes
  • The folder items may display when you reverse the sort order several times. However, the state of Collapse All Groups or Expand All Groups may be incorrect.
  • This issue occurs when you try to perform one of the following operations:
    • View a public folder.
    • View a mailbox of other account in cached mode.
    • View your own mailbox in online mode.

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Cause

This issue occurs because the Exchange server returns an incorrect current table row position of the cursor to Outlook. Outlook checks the unmatched value as not synchronized. Therefore, the items in the folder do not display.

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Resolution

To resolve this issue, install the following update rollup:
2582113 Description of Update Rollup 5 for Exchange Server 2010 Service Pack 1

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For a similar issue that occurs in an Exchange Server 2010 environment, click the following article number to view the article in the Microsoft Knowledge Base:

2500648 "There are no items to show in this view." error message when you try to view a folder in Outlook in an Exchange Server 2010 environment

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Keywords: kbqfe, kbfix, kbexpertiseinter, kbsurveynew, kb

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Article Info
Article ID : 2559926
Revision : 2
Created on : 9/19/2018
Published on : 9/19/2018
Exists online : False
Views : 312