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An update that prevents a "0xC0000034" error message when you try to install Windows 7 SP1, Windows Server 2008 R2 SP1, or Windows Embedded Standard 7 SP1 is available


View products that this article applies to.

Symptoms

Note This article replaces Knowledge Base article 976902.

Important This article describes a hotfix that prevents the following issue. For more information about how to recover from this issue after it has already occurred, click the following article number to view the article in the Microsoft Knowledge Base:
975484 Your computer may freeze or restart to a black screen that has a "0xc0000034" error message after you install Service Pack 1 on Windows 7 or Windows 2008 R2
For consumer friendly steps on how to recover from this issue after it has already occurred, see the following article on the Microsoft website.


Consider the following scenario:
  • You install Windows 7 Service Pack 1 (SP1), Windows 2008 R2 Service Pack 1 (SP1), or Windows Embedded Standard 7 SP1 on a computer.
  • You install some other updates before you restart the computer to complete the installation process. Or, the service pack is installed at the same time as other updates by using Windows Server Update Services (WSUS).
In this scenario, the computer may stop responding or restart. If the computer restarts, you receive an error message that resembles the following on a black screen:

0xC0000034

Note If the computer stops responding and you restart the computer, you receive the same error message.

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Cause

This issue occurs because Windows tries to perform operations in the Primitive Operation Queue (POQ) two times during the service pack installation process. The second attempt to perform these operations fails (because the operations have already been performed). Therefore, Windows generates a "0xc0000034" error.

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Resolution

This update should be installed to resolve this issue with Windows 7 SP1, Windows Server 2008 R2 SP1, and Windows Embedded Standard 7 SP1, and to help avoid this issue with future updates.

Update information

How to obtain this update

Windows Update
To resolve this issue in Windows 7 SP1, Windows Server 2008 R2 SP1, and Windows Embedded Standard 7 SP1, install this update from Windows Update.
Microsoft Download Center
The following files are available for download from the Microsoft Download Center:
Operating systemUpdate
All supported x86-based versions of Windows 7Download Download the update package now.
All supported x64-based versions of Windows 7Download Download the update package now.
All supported x64-based versions of Windows Server 2008 R2Download Download the update package now.
All supported IA-64-based versions of Windows Server 2008 R2Download Download the update package now.
For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:
119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.


Notes
  • You must install this update package on a computer that is running Windows 7 or Windows Server 2008 R2 operating system. You cannot install this update on an offline image.
  • In a Windows Server Update Services (WSUS) environment, this update is marked as "Exclusive." You will only be offered this update if you have installed all other updates that are marked as "Important."

Prerequisites

To apply this update, you must be running one of the following operating systems:
  • Windows 7
  • Windows 7 Service Pack 1 (SP1)
  • Windows Server 2008 R2
  • Windows Server 2008 R2 Service Pack 1 (SP1)
  • Windows Embedded Standard 7 SP1

Registry information

To use the update in this package, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

Update removal information

You cannot remove this update.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Note The files in the update package may be added to the %windir%\WinSxS\ folder instead of the %windir%\System32\ folder.
Windows 7 and Windows Server 2008 R2 file information notes
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    VersionProductSR_LevelService branch
    6.1.760
    1.
    17xxx
    Windows 7 and Windows Server 2008 R2SP1GDR
  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
File nameFile versionFile sizeDateTimePlatform
Apds.dll6.1.7600.163851,798,14414-Jul-200901:16x86
Apircl.dll6.1.7601.17592223,74409-Apr-201105:57x86
Apss.dll6.1.7600.16385201,21614-Jul-200901:16x86
Cbscore.dll6.1.7601.17592845,31209-Apr-201105:57x86
Cbsmsg.dll6.1.7600.1638528,67214-Jul-200901:15x86
Cmiadapter.dll6.1.7601.17592120,83209-Apr-201105:57x86
Cmitrust.dll6.1.7600.16385296,44814-Jul-200901:15x86
Cmiv2.dll6.1.7601.175922,041,34409-Apr-201105:57x86
Cntrtextinstaller.dll6.1.7601.17592143,87209-Apr-201105:57x86
Dpx.dll6.1.7601.17592257,02409-Apr-201105:57x86
Drupdate.dll6.1.7600.16385173,56814-Jul-200901:15x86
Drvstore.dll6.1.7601.17592323,07209-Apr-201105:57x86
Esscli.dll6.1.7600.16385266,24014-Jul-200901:15x86
Fastprox.dll6.1.7601.17514606,20820-Nov-201012:19x86
Globalinstallorder.xmlNot applicable1,973,55605-Nov-201001:52Not applicable
Helpcins.dll6.1.7601.17514105,47220-Nov-201012:19x86
Locdrv.dll6.1.7600.16385229,88814-Jul-200901:16x86
Mofd.dll6.1.7600.16385192,00014-Jul-200901:15x86
Mofinstall.dll6.1.7600.1638558,88014-Jul-200901:15x86
Msdelta.dll6.1.7600.16385305,15214-Jul-200901:15x86
Mspatcha.dll6.1.7600.1638535,32814-Jul-200901:15x86
Oemhelpins.dll6.1.7600.16385151,04014-Jul-200901:16x86
Pkgmgr.exe6.1.7601.17592209,92009-Apr-201105:56x86
Poqexec.exe6.1.7601.17592123,90409-Apr-201105:56x86
Repdrvfs.dll6.1.7600.16385300,54414-Jul-200901:16x86
Smiengine.dll6.1.7601.17592697,85609-Apr-201105:57x86
Smipi.dll6.1.7601.1759298,81609-Apr-201105:57x86
Svcini.exe6.1.7600.1638516,38414-Jul-200901:14x86
Wbemcomn.dll6.1.7601.17514363,00820-Nov-201012:21x86
Wbemcore.dll6.1.7601.17592780,28809-Apr-201105:57x86
Wbemprox.dll6.1.7600.1638529,18414-Jul-200901:16x86
Wcmtypes.xsdNot applicable1,04710-Jun-200921:46Not applicable
Wcp.dll6.1.7601.175921,910,78409-Apr-201105:57x86
Wdscore.dll6.1.7601.17592189,95209-Apr-201105:57x86
Wmicmiplugin.dll6.1.7601.17592351,23209-Apr-201105:57x86
Wmiutils.dll6.1.7600.1638585,50414-Jul-200901:16x86
Wrpint.dll6.1.7601.1759254,27209-Apr-201105:57x86
X86_installedNot applicable910-Jun-200921:19Not applicable
Xmllite.dll1.3.1000.0180,22414-Jul-200901:16x86
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Amd64_installedNot applicable910-Jun-200920:36Not applicable
Apds.dll6.1.7600.163852,172,92814-Jul-200901:41x64
Apircl.dll6.1.7601.17592276,48009-Apr-201107:00x64
Apss.dll6.1.7600.16385235,00814-Jul-200901:41x64
Cbscore.dll6.1.7601.17592976,38409-Apr-201106:59x64
Cbsmsg.dll6.1.7600.1638528,67214-Jul-200901:40x64
Cmiadapter.dll6.1.7601.17592125,95209-Apr-201106:59x64
Cmitrust.dll6.1.7600.16385477,69614-Jul-200901:40x64
Cmiv2.dll6.1.7601.175923,739,13609-Apr-201106:59x64
Cntrtextinstaller.dll6.1.7601.17592171,00809-Apr-201106:59x64
Dpx.dll6.1.7601.17592399,87209-Apr-201107:00x64
Drupdate.dll6.1.7600.16385203,77614-Jul-200901:40x64
Drvstore.dll6.1.7601.17592423,42409-Apr-201107:00x64
Esscli.dll6.1.7600.16385440,32014-Jul-200901:40x64
Fastprox.dll6.1.7600.16385909,31214-Jul-200901:40x64
Globalinstallorder.xmlNot applicable1,973,55605-Nov-201001:52Not applicable
Helpcins.dll6.1.7601.17514142,33620-Nov-201013:26x64
Locdrv.dll6.1.7600.16385370,17614-Jul-200901:41x64
Mofd.dll6.1.7600.16385278,52814-Jul-200901:41x64
Mofinstall.dll6.1.7600.1638576,28814-Jul-200901:41x64
Msdelta.dll6.1.7600.16385451,58414-Jul-200901:41x64
Mspatcha.dll6.1.7600.1638546,59214-Jul-200901:41x64
Oemhelpins.dll6.1.7600.16385222,20814-Jul-200901:41x64
Pkgmgr.exe6.1.7601.17592199,16809-Apr-201106:58x64
Poqexec.exe6.1.7601.17592142,33609-Apr-201106:58x64
Repdrvfs.dll6.1.7600.16385451,58414-Jul-200901:41x64
Smiengine.dll6.1.7601.17592933,37609-Apr-201107:00x64
Smipi.dll6.1.7601.17592104,44809-Apr-201107:00x64
Svcini.exe6.1.7600.1638517,92014-Jul-200901:39x64
Wbemcomn.dll6.1.7601.17514529,40820-Nov-201013:27x64
Wbemcore.dll6.1.7601.175921,225,21609-Apr-201107:00x64
Wbemprox.dll6.1.7600.1638543,52014-Jul-200901:41x64
Wcmtypes.xsdNot applicable1,04710-Jun-200921:08Not applicable
Wcp.dll6.1.7601.175922,760,70409-Apr-201107:00x64
Wdscore.dll6.1.7601.17592271,36009-Apr-201107:00x64
Wmicmiplugin.dll6.1.7601.17592524,28809-Apr-201107:00x64
Wmiutils.dll6.1.7600.16385137,21614-Jul-200901:41x64
Wrpint.dll6.1.7601.1759260,92809-Apr-201107:00x64
Xmllite.dll1.3.1000.0199,68014-Jul-200901:41x64
Globalinstallorder.xmlNot applicable1,973,55605-Nov-201001:52Not applicable
Wcmtypes.xsdNot applicable1,04710-Jun-200921:46Not applicable
X86_installedNot applicable910-Jun-200921:19Not applicable
For all supported IA-64-based versions of Windows Server 2008 R2
File nameFile versionFile sizeDateTimePlatform
Apds.dll6.1.7601.175923,342,84809-Apr-201105:39IA-64
Apircl.dll6.1.7601.17592752,12809-Apr-201105:39IA-64
Apss.dll6.1.7601.17592560,12809-Apr-201105:39IA-64
Cbscore.dll6.1.7601.175921,835,52009-Apr-201105:34IA-64
Cbsmsg.dll6.1.7600.1638540,44814-Jul-200901:45IA-64
Cmiadapter.dll6.1.7601.17592284,67209-Apr-201105:35IA-64
Cmitrust.dll6.1.7600.16385984,57614-Jul-200901:45IA-64
Cmiv2.dll6.1.7601.175926,536,19209-Apr-201105:35IA-64
Cntrtextinstaller.dll6.1.7601.17592356,86409-Apr-201105:35IA-64
Dpx.dll6.1.7601.17592770,56009-Apr-201105:35IA-64
Drupdate.dll6.1.7600.16385390,14414-Jul-200901:46IA-64
Drvstore.dll6.1.7601.17592742,40009-Apr-201105:35IA-64
Esscli.dll6.1.7600.163851,011,20014-Jul-200901:46IA-64
Fastprox.dll6.1.7600.163852,099,71214-Jul-200901:46IA-64
Globalinstallorder.xmlNot applicable1,973,55605-Nov-201001:51Not applicable
Helpcins.dll6.1.7601.17592187,90409-Apr-201105:36IA-64
Ia64_installedNot applicable910-Jun-200920:39Not applicable
Locdrv.dll6.1.7600.16385803,32814-Jul-200901:48IA-64
Mofd.dll6.1.7600.16385643,58414-Jul-200901:47IA-64
Mofinstall.dll6.1.7600.16385192,51214-Jul-200901:47IA-64
Msdelta.dll6.1.7600.16385890,36814-Jul-200901:47IA-64
Mspatcha.dll6.1.7600.16385111,10414-Jul-200901:47IA-64
Oemhelpins.dll6.1.7600.16385420,35214-Jul-200901:48IA-64
Pkgmgr.exe6.1.7601.17592334,84809-Apr-201105:34IA-64
Poqexec.exe6.1.7601.17592272,38409-Apr-201105:34IA-64
Repdrvfs.dll6.1.7600.163851,063,93614-Jul-200901:48IA-64
Smiengine.dll6.1.7601.175921,953,79209-Apr-201105:39IA-64
Smipi.dll6.1.7601.17592186,88009-Apr-201105:39IA-64
Svcini.exe6.1.7600.1638541,98414-Jul-200901:45IA-64
Wbemcomn.dll6.1.7601.175141,005,05620-Nov-201010:28IA-64
Wbemcore.dll6.1.7601.175922,959,87209-Apr-201105:40IA-64
Wbemprox.dll6.1.7600.16385102,91214-Jul-200901:49IA-64
Wcmtypes.xsdNot applicable1,04710-Jun-200921:13Not applicable
Wcp.dll6.1.7601.175925,130,75209-Apr-201105:40IA-64
Wdscore.dll6.1.7601.17592600,06409-Apr-201105:40IA-64
Wmicmiplugin.dll6.1.7601.17592939,52009-Apr-201105:40IA-64
Wmiutils.dll6.1.7600.16385273,40814-Jul-200901:50IA-64
Wrpint.dll6.1.7601.17592128,00009-Apr-201105:40IA-64
Xmllite.dll1.3.1000.0446,97614-Jul-200901:50IA-64
Globalinstallorder.xmlNot applicable1,973,55605-Nov-201001:52Not applicable
Wcmtypes.xsdNot applicable1,04710-Jun-200921:46Not applicable
X86_installedNot applicable910-Jun-200921:19Not applicable
For all supported x86-based versions of Windows Embedded Standard 7
File nameFile versionFile sizeDateTimePlatform
Apds.dll6.1.7600.163851,798,14414-Jul-091:16x86
Apircl.dll6.1.7601.17592223,7449-Apr-115:57x86
Apss.dll6.1.7600.16385201,21614-Jul-091:16x86
Cbscore.dll6.1.7601.17592845,3129-Apr-115:57x86
Cbsmsg.dll6.1.7600.1638528,67214-Jul-091:15x86
Cmiadapter.dll6.1.7601.17592120,8329-Apr-115:57x86
Cmitrust.dll6.1.7600.16385296,44814-Jul-091:15x86
Cmiv2.dll6.1.7601.175922,041,3449-Apr-115:57x86
Cntrtextinstaller.dll6.1.7601.17592143,8729-Apr-115:57x86
Dpx.dll6.1.7601.17592257,0249-Apr-115:57x86
Drupdate.dll6.1.7600.16385173,56814-Jul-091:15x86
Drvstore.dll6.1.7601.17592323,0729-Apr-115:57x86
Esscli.dll6.1.7600.16385266,24014-Jul-091:15x86
Fastprox.dll6.1.7601.17514606,20820-Nov-1012:19x86
Globalinstallorder.xmlNot Applicable1,973,5565-Nov-101:52Not Applicable
Helpcins.dll6.1.7601.17514105,47220-Nov-1012:19x86
Locdrv.dll6.1.7600.16385229,88814-Jul-091:16x86
Mofd.dll6.1.7600.16385192,00014-Jul-091:15x86
Mofinstall.dll6.1.7600.1638558,88014-Jul-091:15x86
Msdelta.dll6.1.7600.16385305,15214-Jul-091:15x86
Mspatcha.dll6.1.7600.1638535,32814-Jul-091:15x86
Oemhelpins.dll6.1.7600.16385151,04014-Jul-091:16x86
Pkgmgr.exe6.1.7601.17592209,9209-Apr-115:56x86
Poqexec.exe6.1.7601.17592123,9049-Apr-115:56x86
Repdrvfs.dll6.1.7600.16385300,54414-Jul-091:16x86
Smiengine.dll6.1.7601.17592697,8569-Apr-115:57x86
Smipi.dll6.1.7601.1759298,8169-Apr-115:57x86
Svcini.exe6.1.7600.1638516,38414-Jul-091:14x86
Wbemcomn.dll6.1.7601.17514363,00820-Nov-1012:21x86
Wbemcore.dll6.1.7601.17592780,2889-Apr-115:57x86
Wbemprox.dll6.1.7600.1638529,18414-Jul-091:16x86
Wcmtypes.xsdNot Applicable1,04710-Jun-0921:46Not Applicable
Wcp.dll6.1.7601.175921,910,7849-Apr-115:57x86
Wdscore.dll6.1.7601.17592189,9529-Apr-115:57x86
Wmicmiplugin.dll6.1.7601.17592351,2329-Apr-115:57x86
Wmiutils.dll6.1.7600.1638585,50414-Jul-091:16x86
Wrpint.dll6.1.7601.1759254,2729-Apr-115:57x86
X86_installedNot Applicable910-Jun-0921:19Not Applicable
Xmllite.dll1.3.1000.0180,22414-Jul-091:16x86
For all supported x64-based versions of Windows Embedded Standard 7
File nameFile versionFile sizeDateTimePlatform
Amd64_installedNot Applicable910-Jun-0920:36Not Applicable
Apds.dll6.1.7600.163852,172,92814-Jul-091:41x64
Apircl.dll6.1.7601.17592276,4809-Apr-117:00x64
Apss.dll6.1.7600.16385235,00814-Jul-091:41x64
Cbscore.dll6.1.7601.17592976,3849-Apr-116:59x64
Cbsmsg.dll6.1.7600.1638528,67214-Jul-091:40x64
Cmiadapter.dll6.1.7601.17592125,9529-Apr-116:59x64
Cmitrust.dll6.1.7600.16385477,69614-Jul-091:40x64
Cmiv2.dll6.1.7601.175923,739,1369-Apr-116:59x64
Cntrtextinstaller.dll6.1.7601.17592171,0089-Apr-116:59x64
Dpx.dll6.1.7601.17592399,8729-Apr-117:00x64
Drupdate.dll6.1.7600.16385203,77614-Jul-091:40x64
Drvstore.dll6.1.7601.17592423,4249-Apr-117:00x64
Esscli.dll6.1.7600.16385440,32014-Jul-091:40x64
Fastprox.dll6.1.7600.16385909,31214-Jul-091:40x64
Globalinstallorder.xmlNot Applicable1,973,5565-Nov-101:52Not Applicable
Helpcins.dll6.1.7601.17514142,33620-Nov-1013:26x64
Locdrv.dll6.1.7600.16385370,17614-Jul-091:41x64
Mofd.dll6.1.7600.16385278,52814-Jul-091:41x64
Mofinstall.dll6.1.7600.1638576,28814-Jul-091:41x64
Msdelta.dll6.1.7600.16385451,58414-Jul-091:41x64
Mspatcha.dll6.1.7600.1638546,59214-Jul-091:41x64
Oemhelpins.dll6.1.7600.16385222,20814-Jul-091:41x64
Pkgmgr.exe6.1.7601.17592199,1689-Apr-116:58x64
Poqexec.exe6.1.7601.17592142,3369-Apr-116:58x64
Repdrvfs.dll6.1.7600.16385451,58414-Jul-091:41x64
Smiengine.dll6.1.7601.17592933,3769-Apr-117:00x64
Smipi.dll6.1.7601.17592104,4489-Apr-117:00x64
Svcini.exe6.1.7600.1638517,92014-Jul-091:39x64
Wbemcomn.dll6.1.7601.17514529,40820-Nov-1013:27x64
Wbemcore.dll6.1.7601.175921,225,2169-Apr-117:00x64
Wbemprox.dll6.1.7600.1638543,52014-Jul-091:41x64
Wcmtypes.xsdNot Applicable1,04710-Jun-0921:08Not Applicable
Wcp.dll6.1.7601.175922,760,7049-Apr-117:00x64
Wdscore.dll6.1.7601.17592271,3609-Apr-117:00x64
Wmicmiplugin.dll6.1.7601.17592524,2889-Apr-117:00x64
Wmiutils.dll6.1.7600.16385137,21614-Jul-091:41x64
Wrpint.dll6.1.7601.1759260,9289-Apr-117:00x64
Xmllite.dll1.3.1000.0199,68014-Jul-091:41x64

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7, for Windows Server 2008 R2 and for Windows Embedded Standard 7

Additional files for all supported x86-based versions of Windows 7
File nameX86_fc1bde87f5bc34c852e947acaa841765_31bf3856ad364e35_6.1.7601.17592_none_f13980e1640510d5.manifest
File versionNot applicable
File size702
Date (UTC)11-Apr-2011
Time (UTC)16:02
PlatformNot applicable
File nameX86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_0b0e4b4025cf4049.manifest
File versionNot applicable
File size26,537
Date (UTC)11-Apr-2011
Time (UTC)16:05
PlatformNot applicable
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
File nameAmd64_41132c9135820a69ab9fcde658ad1324_31bf3856ad364e35_6.1.7601.17592_none_66b394c89e0fceda.manifest
File versionNot applicable
File size706
Date (UTC)11-Apr-2011
Time (UTC)16:02
PlatformNot applicable
File nameAmd64_fc1bde87f5bc34c852e947acaa841765_31bf3856ad364e35_6.1.7601.17592_none_4d581c651c62820b.manifest
File versionNot applicable
File size704
Date (UTC)11-Apr-2011
Time (UTC)16:02
PlatformNot applicable
File nameAmd64_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_672ce6c3de2cb17f.manifest
File versionNot applicable
File size26,545
Date (UTC)11-Apr-2011
Time (UTC)16:09
PlatformNot applicable
File nameX86_microsoft-windows-servicingstack_31bf3856ad364e35_6.1.7601.17592_none_0b0e4b4025cf4049.manifest
File versionNot applicable
File size26,537
Date (UTC)11-Apr-2011
Time (UTC)16:09
PlatformNot applicable
Additional files for all supported IA-64-based versions of Windows Server 2008 R2
File nameIa64_e4b485d17f1a3bd62a24d944fdf8d7cc_31bf3856ad364e35_6.1.7601.17592_none_7c3a10661e271b46.manifest
File versionNot applicable
File size704
Date (UTC)11-Apr-2011
Time (UTC)16:02
PlatformNot applicable
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Article Info
Article ID : 2533552
Revision : 2
Created on : 4/10/2020
Published on : 4/10/2020
Exists online : False
Views : 1255