Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. A call disconnects unexpectedly when you press the “OK” button or the “Select” button on a telephone that is running Lync 2010 Phone Edition

A call disconnects unexpectedly when you press the “OK” button or the “Select” button on a telephone that is running Lync 2010 Phone Edition

View products that this article applies to.

Symptoms

Assume that you make a call by using a telephone that is running Microsoft Lync 2010 Phone Edition for Aastra 6721ip and Aastra 6725ip, and you press the OK button. Or, you press the Select button during a call that you make by using a telephone that is running Lync 2010 Phone Edition for Polycom CX500, Polycom CX600 and Polycom CX3000. In this situation, the call disconnects unexpectedly.

↑ Back to the top

Resolution

To resolve this issue, install the following cumulative update.

For Aastra 6721ip and Aastra 6725ip telephones:
2529978 Description of the cumulative update for Lync 2010 Phone Edition for Aastra 6721ip and Aastra 6725ip: April 2011

For Polycom CX500, Polycom CX600 and Polycom CX3000 telephones:
2529977 Description of the cumulative update for Lync 2010 Phone Edition for Polycom CX500, Polycom CX600 and Polycom CX3000: April 2011

↑ Back to the top

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

↑ Back to the top

Keywords: kbqfe, kbfix, kbexpertiseinter, kbsurveynew, kbhotfixrollup, kb

↑ Back to the top

Article Info
Article ID : 2517753
Revision : 1
Created on : 1/7/2017
Published on : 4/4/2011
Exists online : False
Views : 331