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Unnecessary image version updates on a telephone that is running Lync 2010 Phone Edition

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You have a telephone that uses a Common Area Phone account and is running Microsoft Lync 2010 Phone Edition. 
  • You set the EnableHotdesking parameter to True. This lets users log on to the telephone by using their Lync Server 2010 accounts.
  • The Common Area Phone account and Lync Server 2010 user accounts are hosted in different pools. These pools have different image versions on a Device Update server.
  • The user switches between the two accounts.
In this situation, every time that the user switches between accounts, the Device Update server updates the image version of the telephone unnecessarily.

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Resolution

To resolve this issue, install the following cumulative update.

For Aastra 6721ip and Aastra 6725ip telephones:
2529978 Description of the cumulative update for Lync 2010 Phone Edition for Aastra 6721ip and Aastra 6725ip: April 2011

For Polycom CX500, Polycom CX600 and Polycom CX3000 telephones:
2529977 Description of the cumulative update for Lync 2010 Phone Edition for Polycom CX500, Polycom CX600 and Polycom CX3000: April 2011

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about how to configuring Common Area Phones, visit the following Microsoft TechNet website:
How to configure common area phones

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Keywords: kbqfe, kbfix, kbhotfixrollup, kbexpertiseinter, kbsurveynew, kb

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Article Info
Article ID : 2517732
Revision : 3
Created on : 4/23/2018
Published on : 4/23/2018
Exists online : False
Views : 341