Improvements for Common Area Phones in Lync 2010 Phone Edition when a Common Area Phone does not have a headset

Summary

This article describes the following improvements for Common Area Phones in Microsoft Lync 2010 Phone Edition:

If a Common Area Phone does not have a headset, the headset entry is not present in the Volume screen under Settings.
If a Common Area Phone does not have a headset, the Text Telephony (TTY) entry is not present in the Volume screen under Settings.

To resolve this issue, install the following cumulative update.

For Aastra 6721ip and Aastra 6725ip telephones:

2529978 Description of the cumulative update for Lync 2010 Phone Edition for Aastra 6721ip and Aastra 6725ip: April 2011

For Polycom CX500, Polycom CX600 and Polycom CX3000 telephones:

2529977 Description of the cumulative update for Lync 2010 Phone Edition for Polycom CX500, Polycom CX600 and Polycom CX3000: April 2011

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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