Microsoft KB Archive Search

Notice: This website is an unofficial Microsoft Knowledge Base (hereinafter KB) archive and is intended to provide a reliable access to deleted content from Microsoft KB. All KB articles are owned by Microsoft Corporation. Read full disclaimer for more details.

  1. Home
  2. An incoming fax message is not delivered to the recipient in an Exchange Server 2010 SP1 environment

An incoming fax message is not delivered to the recipient in an Exchange Server 2010 SP1 environment

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You use a third-party fax partner server to process incoming fax messages in a Microsoft Exchange Server 2010 Service Pack 1 (SP1) environment.
  • There is a relay between the fax partner server and the Exchange Server 2010 SP1 server. For example, you use Forefront Online Protection for Exchange (FOPE) as a relay.
  • There is an incoming fax message.
In this scenario, the fax message is not delivered to the recipient. Additionally, the Exchange Server 2010 SP1 server generates a non-delivery report (NDR) message.

↑ Back to the top

Cause

This issue occurs because the incoming fax message is stamped together with an unexpected header in the scenario that is described in the “Symptoms” section.

↑ Back to the top

Resolution

To resolve this issue, install the following update rollup:
2608646 Description of Update Rollup 6 for Exchange Server 2010 Service Pack 1

↑ Back to the top

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

↑ Back to the top

More Information

For more information about faxing in the Exchange Server 2010 Unified Messaging server role, visit the following Microsoft website:
General information about faxing in the Exchange Server 2010 Unified Messaging server role
For more information about how to deploy and configure faxing in the Exchange Server 2010 Unified Messaging server role, visit the following Microsoft website:
How to deploy and configure faxing in the Exchange Server 2010 Unified Messaging server role

↑ Back to the top

Keywords: kbqfe, kbfix, kbsurveynew, kbexpertiseinter, kbhotfixrollup, kb

↑ Back to the top

Article Info
Article ID : 2514820
Revision : 1
Created on : 1/7/2017
Published on : 10/28/2011
Exists online : False
Views : 304