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"There are no items to show in this view." error message when you try to view a folder in Outlook in an Exchange Server 2010 environment

View products that this article applies to.

Symptoms

Assume that you try to view a folder that contains items in Microsoft Office Outlook in a Microsoft Exchange Server 2010 environment. You sort the items by Categories. In this situation, you receive the following error message:

There are no items to show in this view.

This issue occurs when you try to perform one of the following operations:
  • View a public folder.
  • View someone else’s mailbox by using Outlook in cached mode.
  • View your own mailbox by using Outlook in online mode.
Note The folder items may appear when you reverse the sort order several times.

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Resolution

To resolve this issue, install the following update rollup:
2579150 Description of Update Rollup 4 for Exchange Server 2010 Service Pack 1

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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Keywords: kbqfe, kbfix, kbexpertiseinter, kbsurveynew, kbhotfixrollup, kb

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Article Info
Article ID : 2500648
Revision : 2
Created on : 9/18/2018
Published on : 9/18/2018
Exists online : False
Views : 289