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Outlook downloads duplicated POP3 email messages in an Exchange Server 2010 environment

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Symptoms

Consider the following scenario:
  • You create an Outlook profile for a Post Office Protocol 3 (POP3) user in a Microsoft Exchange Server 2010 environment.
  • You configure Outlook to download POP3 email messages to an Exchange Server 2010 mailbox. For example, you enable the Leave a copy of messages on the server setting when you configure the POP3 account.

In this scenario, Outlook downloads all POP3 email messages every time it starts. Therefore, duplicated POP3 email messages are in the mailbox.

Note You expect Outlook to download these messages only once.

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Cause

The issue occurs because the Microsoft Exchange RPC Client Access service on the Exchange Server 2010 Client Access Server (CAS) role incorrectly overwrites the long attachment file name to an 8.3 short name. Because of this issue, Outlook cannot determine which POP3 messages were downloaded. Therefore, Outlook downloads all POP3 messages every time it starts.

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Resolution

To resolve this issue, install the following update rollup:
2579150 Description of Update Rollup 4 for Exchange Server 2010 Service Pack 1

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about RPC client access, visit the following Microsoft Developer Network (MSDN) website:
General information about understanding RPC client access

For more information about attachment properties, visit the following Microsoft Developer Network (MSDN) website:
General information about attachment properties

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Keywords: kbexpertiseinter, kbsurveynew, kbfix, kbqfe, kbhotfixrollup, kb

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Article Info
Article ID : 2488643
Revision : 1
Created on : 1/7/2017
Published on : 6/21/2014
Exists online : False
Views : 322