Description of the Office 2010 update: August 10, 2010

Known issue

Users who have extended ASCII characters or double-byte character set (DBCS) characters in their Windows user names have problems using the Office 2010 Help system for client applications.

Office 2010 Help has two operation modes, offline mode and online mode. In offline mode, users cannot view category links or free text search results.

Any user who has the previously mentioned characters in their logon name, or who uses a Windows XP operating system language in which the Temporary Internet Files folder name has any of the previously mentioned characters is affected by this issue when they use offline help.

For users who are running the Greek version of Office 2010 in Windows 7 or in Windows Server 2008 R2, an offline search for words that end with the final lowercase Sigma letter "ς" (U+03C2) returns no results. This issue does not occur when Help is set to online mode.

For more information about character sets, visit the following Microsoft website:
For more information about extended ASCII characters, visit the following Microsoft Developer Network (MSDN) website:

Installation details

Update details

This update does not replace any previously released update.

How to obtain and install the update

To get the stand-alone package for this update, go to the Microsoft Update Catalog website.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Restart information

You do not have to restart the computer after you install this update.
 

How to determine whether the update is installed

This update contains files that have the versions that are listed in the following table.

32-bit
64-bit
To determine the version of the files that are installed on the computer, follow these steps, as appropriate for the operating system that you are running.

Windows 7

1. Click Start, and then click Computer.
2. In the Search Computer box, typeClview.exe, and then press ENTER.
3. Right-click Clview.exe, and then click Properties.
4. On the General tab, note the properties of the Clview.exe file that is installed on the computer.

 

Windows Vista

1. Click Start, and then click Search.
2. Click Advanced Search.
3. In the Location box, click Local Hard Drives.
4. In the Name box, type
   Clview.exe, and then click
   Search.
5. In the list of files, right-click
   Clview.exe, and then click
   Properties.
6. On the General tab, note the properties of the Clview.exe file that is installed on the computer.

Windows XP

1. Start Search Companion. To do this, click
   Start, and then click Search.
   
   Note If Windows Desktop Search starts, click Click here to use Search Companion.
2. In the Search Results window, click All files and folders in the Search Companion pane.
3. In the All or part of the file name box, type Clview.exe, and then click
   Search.
4. In the list of files, right-click
   Clview.exe, and then click
   Properties.
5. On the General tab and on the
   Version tab, note the properties of the Outlfltr.dat file that is installed on the computer.

How to uninstall this update

1. Click Start, and then click Run.
2. Type appwiz.cpl, and then click OK.
3. Use one of the following procedures, depending on the operating system that you are running:
   • Windows 7 and Windows Vista
     1. Click View installed updates.
     2. In the list of updates, locate and click update 2202188, and then click Uninstall.
   • Windows XP
     1. Click to select the Show updates check box.
     2. In the list of updates, locate and click update 2202188, and then click Remove.

The Office System TechCenter contains the latest administrative updates and strategic deployment resources for all versions of Office. For more information about the Office System TechCenter, visit the following Microsoft website: