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"Out of disk space" error when you install a Windows Installer package in Windows Server 2008 or in Windows Vista if Windows Installer 4.5 is installed

View products that this article applies to.

Symptoms

Consider the following scenario:
  • You install Microsoft Windows Installer (MSI) 4.5 on a computer that is running Windows Server 2008 or Windows Vista.
  • You try to install a Windows Installer package on this computer.
In this scenario, the installation fails, and you receive the following error message:
Disk full: Out of disk space -- Volume: <volume>; required space: <number> KB; available space: 0 KB. Free some disk space and retry.

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Cause

This issue occurs because Windows Installer 4.5 incorrectly checks the installation source drive, the CD drive, the DVD drive, or the virtual optical drive that is amounted .ISO image and reports that there is no available memory. However, the drive should not be checked because this drive is not the destination drive.

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Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:
http://support.microsoft.com/contactus/?ws=support
Note The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:
  • Windows Vista Service Pack 1 (SP1)
  • Windows Vista Service Pack 2 (SP2)
  • Windows Server 2008
  • Windows Server 2008 Service Pack 2 (SP2)
Additionally, Windows Installer 4.5 must be installed.

For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows Vista and Windows Server 2008 file information notes
Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.
  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.
    VersionProductSR_LevelService branch
    6.0.600
    1.
    22xxx    		Windows Vista and Windows Server 2008SP1LDR
    6.0.600
    2.
    22xxx    		Windows Vista and Windows Server 2008SP2LDR
  • Service Pack 1 is integrated into the release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxx version number.
  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows Server 2008 and of Windows Vista
File nameFile versionFile sizeDateTimePlatform
Msi.dll4.5.6001.226942,242,56019-May-201015:28x86
Msimsg.dll4.5.6001.226942,56019-May-201013:55x86
Msi.dll4.5.6002.224072,243,58419-May-201016:34x86
Msimsg.dll4.5.6002.224072,56019-May-201014:20x86
Msiexec.exe4.5.6001.2269473,21619-May-201013:56x86
Msihnd.dll4.5.6001.22694332,80019-May-201015:28x86
Msihnd.dll4.5.6002.22407332,80019-May-201016:34x86
Msisip.dll4.5.6001.2269416,38419-May-201015:28x86
For all supported x64-based versions of Windows Server 2008 and of Windows Vista
File nameFile versionFile sizeDateTimePlatform
Msi.dll4.5.6001.226943,110,91219-May-201015:54x64
Msimsg.dll4.5.6001.226942,56019-May-201014:18x64
Msi.dll4.5.6002.224073,111,93619-May-201016:43x64
Msimsg.dll4.5.6002.224072,56019-May-201014:33x64
Msiexec.exe4.5.6001.22694125,44019-May-201014:18x64
Msihnd.dll4.5.6001.22694503,29619-May-201015:54x64
Msihnd.dll4.5.6002.22407503,29619-May-201016:43x64
Msisip.dll4.5.6001.2269422,52819-May-201015:54x64
Msi.dll4.5.6001.226942,242,56019-May-201015:28x86
Msimsg.dll4.5.6001.226942,56019-May-201013:55x86
Msi.dll4.5.6002.224072,243,58419-May-201016:34x86
Msimsg.dll4.5.6002.224072,56019-May-201014:20x86
Msiexec.exe4.5.6001.2269473,21619-May-201013:56x86
Msihnd.dll4.5.6001.22694332,80019-May-201015:28x86
Msihnd.dll4.5.6002.22407332,80019-May-201016:34x86
Msisip.dll4.5.6001.2269416,38419-May-201015:28x86
For all supported IA-64-based versions of Windows Server 2008
File nameFile versionFile sizeDateTimePlatform
Msi.dll4.5.6001.226945,938,17619-May-201015:34IA-64
Msimsg.dll4.5.6001.226942,56019-May-201014:03IA-64
Msi.dll4.5.6002.224075,938,68820-May-201005:40IA-64
Msimsg.dll4.5.6002.224072,56019-May-201014:28IA-64
Msiexec.exe4.5.6001.22694236,54419-May-201014:03IA-64
Msihnd.dll4.5.6001.226941,085,95219-May-201015:34IA-64
Msihnd.dll4.5.6002.224071,085,95220-May-201005:40IA-64
Msisip.dll4.5.6001.2269456,32019-May-201015:34IA-64
Msi.dll4.5.6001.226942,242,56019-May-201015:28x86
Msimsg.dll4.5.6001.226942,56019-May-201013:55x86
Msi.dll4.5.6002.224072,243,58419-May-201016:34x86
Msimsg.dll4.5.6002.224072,56019-May-201014:20x86
Msiexec.exe4.5.6001.2269473,21619-May-201013:56x86
Msihnd.dll4.5.6001.22694332,80019-May-201015:28x86
Msihnd.dll4.5.6002.22407332,80019-May-201016:34x86
Msisip.dll4.5.6001.2269416,38419-May-201015:28x86

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Workaround

Workaround for Windows Vista and for Windows Server 2008

Before you install this hotfix, try to resolve this issue by using the following workaround.

To work around this issue, do the following:
  1. Contact the product vendor to check whether the data of the installation media can be copied to a hard disk in a new folder temporarily.
  2. Copy the data of the installation media to a hard disk in a new folder. If there are multiple CDs or DVDs, copy each to the same new folder.
  3. Run the "bootstrapper" file for the installation from the root of this new folder.

    Note The "bootstrapper" file usually has the Setup.exe file name.

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Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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More Information

For more information about Windows Installer, visit the following Microsoft website:
General information about Windows Installer.For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008
File nameUpdate.mum
File versionNot Applicable
File size34,417
Date (UTC)20-May-2010
Time (UTC)10:46
PlatformNot Applicable
File nameX86_microsoft-windows-installer-engine_31bf3856ad364e35_6.0.6001.22694_none_03a6d650cce7b163.manifest
File versionNot Applicable
File size125,087
Date (UTC)19-May-2010
Time (UTC)17:08
PlatformNot Applicable
File nameX86_microsoft-windows-installer-engine_31bf3856ad364e35_6.0.6002.22407_none_05f19a48c9c2543a.manifest
File versionNot Applicable
File size125,087
Date (UTC)19-May-2010
Time (UTC)18:17
PlatformNot Applicable
File nameX86_microsoft-windows-installer-executable_31bf3856ad364e35_6.0.6001.22694_none_49adccf19f7cd507.manifest
File versionNot Applicable
File size6,348
Date (UTC)19-May-2010
Time (UTC)17:08
PlatformNot Applicable
File nameX86_microsoft-windows-installer-handler_31bf3856ad364e35_6.0.6001.22694_none_df06e14165327fe7.manifest
File versionNot Applicable
File size6,566
Date (UTC)19-May-2010
Time (UTC)17:11
PlatformNot Applicable
File nameX86_microsoft-windows-installer-handler_31bf3856ad364e35_6.0.6002.22407_none_e151a539620d22be.manifest
File versionNot Applicable
File size6,566
Date (UTC)19-May-2010
Time (UTC)18:21
PlatformNot Applicable
File nameX86_microsoft-windows-installer-sip_31bf3856ad364e35_6.0.6001.22694_none_335c212031a74041.manifest
File versionNot Applicable
File size10,304
Date (UTC)19-May-2010
Time (UTC)17:07
PlatformNot Applicable
Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008
File nameAmd64_microsoft-windows-installer-engine_31bf3856ad364e35_6.0.6001.22694_none_5fc571d485452299.manifest
File versionNot Applicable
File size125,169
Date (UTC)19-May-2010
Time (UTC)17:37
PlatformNot Applicable
File nameAmd64_microsoft-windows-installer-engine_31bf3856ad364e35_6.0.6002.22407_none_621035cc821fc570.manifest
File versionNot Applicable
File size125,169
Date (UTC)19-May-2010
Time (UTC)18:22
PlatformNot Applicable
File nameAmd64_microsoft-windows-installer-executable_31bf3856ad364e35_6.0.6001.22694_none_a5cc687557da463d.manifest
File versionNot Applicable
File size6,370
Date (UTC)19-May-2010
Time (UTC)17:36
PlatformNot Applicable
File nameAmd64_microsoft-windows-installer-handler_31bf3856ad364e35_6.0.6001.22694_none_3b257cc51d8ff11d.manifest
File versionNot Applicable
File size6,604
Date (UTC)19-May-2010
Time (UTC)17:40
PlatformNot Applicable
File nameAmd64_microsoft-windows-installer-handler_31bf3856ad364e35_6.0.6002.22407_none_3d7040bd1a6a93f4.manifest
File versionNot Applicable
File size6,604
Date (UTC)19-May-2010
Time (UTC)18:25
PlatformNot Applicable
File nameAmd64_microsoft-windows-installer-sip_31bf3856ad364e35_6.0.6001.22694_none_8f7abca3ea04b177.manifest
File versionNot Applicable
File size10,318
Date (UTC)19-May-2010
Time (UTC)17:35
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size34,733
Date (UTC)20-May-2010
Time (UTC)10:55
PlatformNot Applicable
File nameX86_microsoft-windows-installer-engine_31bf3856ad364e35_6.0.6001.22694_none_03a6d650cce7b163.manifest
File versionNot Applicable
File size125,087
Date (UTC)19-May-2010
Time (UTC)17:08
PlatformNot Applicable
File nameX86_microsoft-windows-installer-engine_31bf3856ad364e35_6.0.6002.22407_none_05f19a48c9c2543a.manifest
File versionNot Applicable
File size125,087
Date (UTC)19-May-2010
Time (UTC)18:17
PlatformNot Applicable
File nameX86_microsoft-windows-installer-executable_31bf3856ad364e35_6.0.6001.22694_none_49adccf19f7cd507.manifest
File versionNot Applicable
File size6,348
Date (UTC)19-May-2010
Time (UTC)17:08
PlatformNot Applicable
File nameX86_microsoft-windows-installer-handler_31bf3856ad364e35_6.0.6001.22694_none_df06e14165327fe7.manifest
File versionNot Applicable
File size6,566
Date (UTC)19-May-2010
Time (UTC)17:11
PlatformNot Applicable
File nameX86_microsoft-windows-installer-handler_31bf3856ad364e35_6.0.6002.22407_none_e151a539620d22be.manifest
File versionNot Applicable
File size6,566
Date (UTC)19-May-2010
Time (UTC)18:21
PlatformNot Applicable
File nameX86_microsoft-windows-installer-sip_31bf3856ad364e35_6.0.6001.22694_none_335c212031a74041.manifest
File versionNot Applicable
File size10,304
Date (UTC)19-May-2010
Time (UTC)17:07
PlatformNot Applicable
Additional files for all supported IA-64-based versions of Windows Server 2008
File nameIa64_microsoft-windows-installer-engine_31bf3856ad364e35_6.0.6001.22694_none_03a87a46cce5ba5f.manifest
File versionNot Applicable
File size125,128
Date (UTC)19-May-2010
Time (UTC)16:58
PlatformNot Applicable
File nameIa64_microsoft-windows-installer-engine_31bf3856ad364e35_6.0.6002.22407_none_05f33e3ec9c05d36.manifest
File versionNot Applicable
File size125,128
Date (UTC)20-May-2010
Time (UTC)07:55
PlatformNot Applicable
File nameIa64_microsoft-windows-installer-executable_31bf3856ad364e35_6.0.6001.22694_none_49af70e79f7ade03.manifest
File versionNot Applicable
File size6,359
Date (UTC)19-May-2010
Time (UTC)16:57
PlatformNot Applicable
File nameIa64_microsoft-windows-installer-handler_31bf3856ad364e35_6.0.6001.22694_none_df088537653088e3.manifest
File versionNot Applicable
File size6,582
Date (UTC)19-May-2010
Time (UTC)17:01
PlatformNot Applicable
File nameIa64_microsoft-windows-installer-handler_31bf3856ad364e35_6.0.6002.22407_none_e153492f620b2bba.manifest
File versionNot Applicable
File size6,582
Date (UTC)20-May-2010
Time (UTC)07:58
PlatformNot Applicable
File nameIa64_microsoft-windows-installer-sip_31bf3856ad364e35_6.0.6001.22694_none_335dc51631a5493d.manifest
File versionNot Applicable
File size10,311
Date (UTC)19-May-2010
Time (UTC)16:57
PlatformNot Applicable
File nameUpdate.mum
File versionNot Applicable
File size7,262
Date (UTC)20-May-2010
Time (UTC)10:44
PlatformNot Applicable
File nameX86_microsoft-windows-installer-engine_31bf3856ad364e35_6.0.6001.22694_none_03a6d650cce7b163.manifest
File versionNot Applicable
File size125,087
Date (UTC)19-May-2010
Time (UTC)17:08
PlatformNot Applicable
File nameX86_microsoft-windows-installer-engine_31bf3856ad364e35_6.0.6002.22407_none_05f19a48c9c2543a.manifest
File versionNot Applicable
File size125,087
Date (UTC)19-May-2010
Time (UTC)18:17
PlatformNot Applicable
File nameX86_microsoft-windows-installer-executable_31bf3856ad364e35_6.0.6001.22694_none_49adccf19f7cd507.manifest
File versionNot Applicable
File size6,348
Date (UTC)19-May-2010
Time (UTC)17:08
PlatformNot Applicable
File nameX86_microsoft-windows-installer-handler_31bf3856ad364e35_6.0.6001.22694_none_df06e14165327fe7.manifest
File versionNot Applicable
File size6,566
Date (UTC)19-May-2010
Time (UTC)17:11
PlatformNot Applicable
File nameX86_microsoft-windows-installer-handler_31bf3856ad364e35_6.0.6002.22407_none_e151a539620d22be.manifest
File versionNot Applicable
File size6,566
Date (UTC)19-May-2010
Time (UTC)18:21
PlatformNot Applicable
File nameX86_microsoft-windows-installer-sip_31bf3856ad364e35_6.0.6001.22694_none_335c212031a74041.manifest
File versionNot Applicable
File size10,304
Date (UTC)19-May-2010
Time (UTC)17:07
PlatformNot Applicable

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Keywords: kb, kbautohotfix, kbqfe, kbhotfixserver, kbfix, kbsurveynew, kbbug

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Article Info
Article ID : 2028841
Revision : 3
Created on : 9/28/2018
Published on : 9/28/2018
Exists online : False
Views : 411